The Head of Department is responsible for the development and implementation of projects and services leading a team of up to 40 people.

The department is a centre of expertise at ICF Next and responsible, notably, for (social) media relations, stakeholder engagement, paid media collaboration and influencer marketing on projects executed on behalf of the EU institutions.

The Head coordinates and supervises the work of team managers and lead experts and understands how to foster good co-operation and collaborative attitude across teams. This includes the management of dependencies and ambiguities between the various tasks, coordination of the work progress, review and approval of technical reports and deliverables and resolution of problems of an operational, contractual and financial nature, notably with vendors.

Main Responsibilities

§ Steering the work of the department, by managing and coaching team managers and lead experts on a daily basis

§ Ensuring high quality work: meeting professional standards and client expectations, by ensuring quality production processes are applied by the teams, by closely monitoring key projects that require a special attention (due to complexity or importance) or by assisting the leadership team of the agency in the resolution in due time of any critical situation that may arise

§ Ensuring the correct financial management of the department with the support of general management and ICF Next financial team (regular cost-controlling & reporting)

§ Ensuring good cooperation with the other ICF Next departments through regular meetings about work organisation and key projects

§ Ensuring staff members are working at their best level by encouraging team spirit, promoting professionalism, supporting training needs, with the support of lead experts

§ Facilitate new business development activities by ensuring the provision of adequate resources and facilitate close collaboration of these resources

§ Identifying of recruitment needs and recruitment of experts with the input from team managers and ICF Next recruitment team

§ Ensuring efficient workflows are in place and creative solutions are found to operational issues

Competencies / Skills

§ Excellent managerial skills and team-oriented focus. Previous experience in management position is a must

§ A strong interest for EU affairs and communication/media related matters

§ Self-motivated and self-directed and ability to work on own initiative, “can do” attitude

§ Strong leadership, problem solving, analytical, organisational and planning skills

§ Flexible with a great sense of responsibility and service and adaptability to changing workloads

§ Collaborate effectively across multiple teams and stakeholders to achieve goals and able to demonstrate this capability in a department context

§ Project management knowledge

§ Fluent French and English (written and verbal)

§ Excellent verbal, interpersonal, and written communication skills

§ Previous management experience in a communication agency is a plus

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Working at ICF

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Brussels, Belgium (BE75)