Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Domestic and Emerging Payments (DOME) Ops Change.

Business: Global Operations

Group COO (Chief Operating Officer) is a pivotal part of the Group, providing essential operational support to our global businesses and helping improve customer service and efficiency. GCOO combines global expertise to help keep us ahead of the competition.

GPS offers cash management products and expertise with the ambition to be the world’s best international cash management and payments provider and bring the whole of HSBC’s network seamlessly to our clients. To achieve this ambition and to keep pace with the accelerating pace of change required by our clients, GPS (Global Payment System) has a GEC endorsed strategy that will fundamentally reshape Global Payments Solutions into a technology-enabled, globally connected payments franchise, better supporting clients’ needs and leading the market.

This role sits within GPS Operations and is at the heart of the GPS technology-enabled transition and will support the GPS Domestic and Emerging Payments (DOME) Sub Value Stream. The role will take high level business, client and regulatory requirements and translate them into fully formed agile client and user journeys, creating a holistic technology and business-process solution for the need, working with technology to test the solution, ensuring operations and service readiness as the change is introduced into production according to our risk frameworks.

As such, the primary purpose of the role is to:

Manage ~a large portfolio Global Change the Bank (CtB) book of work across DOME Sub Value Steam covering LTO and Strategic Change Initiatives.Lead a large team of c35 Payments Product Owners, BAs and UAT (User Acceptance Testing) testers who deliver the detailed front to back agile user journeys and holistic business and process solution supporting product, operations, client, and regulatory outcomes.Liaise with stake holders in product and operations to align the global payment asset roadmap to business, IT and Ops priorities. Own and drive the delivery of the detailed requirements backlog, traversing the payment journey front to back and covering impact across all critical payment assets (HSBC Instant, HSBC Scale, GPP (Group Policy and Principles) SP, G3, EVPS (Employer Value Proposition), HUB (HSBC Universal Banking System) MAS and enabling infrastructure.Lead and implement the redesign of Target Operating Model where applicable and ensure Operational Readiness for all changes, working closely with GPS Operations (UAT, Training, End User Documentation, Ops release management) Ensure consistency with global workflows, driving out local changes unless driven by pressing Business, regulatory or compliance needs. Challenge existing processes and practices where they do not align to the GPS Operations Target Operating model and DOME Future State Architecture.

The role holder requires significant transformation experience across process, people, and technology. They will need to influence and drive outcomes across Sanction, Fraud, Billing, Liquidity, Client Implementation and Data, SVS /SVS Enablers, working in close collaboration with Payment Operations functional, regional, and country teams.

In addition, this role requires an entrepreneurial approach and Global mindset and will need to partner with Wholesale Client Services, Client Relationship Management and Wholesale Digital to execute OKRs and optimize team performance.

The role is critical to ensure that the reshaped GPS is created through CtB investment that delivers the best client experience, is designed optimally for our operational processes and has best in class operational product controls.

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting):

Delegate for Global Head of Payments Change

Member of SVS level Governance and various global, regional and program level SteerCo

Principal responsibilities:

Accountable to the Global Head of Payment Change and Global Head of Cross Border Cross Currency for:

Translating Global Business infrastructure change requirements into executable delivery within the affordability constraints of the Global CtB spend budget.Deliver End to End requirements and Agile journeys meeting the product, operations and technology outcomesEmbed change initiatives into the operational and services process.Manage incident recovery with expertise and solutions to mitigate client/ franchise impact.Business owner of global critical payments technology assetsAdhering to change risk appetite and change risk control assessment for CtB delivery.Ensure teams meet operational risk targets, address key risks raised by 2nd/3rd LOD and continually adhere to Global Standards. Ensuring effective controls are in place to manage operational, regulatory and other risks

Leadership Teamwork:

Manage a wide range of senior global and regional stakeholders, from within the Business, Technology, Operations and Risk Lead, influence and manage a wide range of project / programme and operational resources across the HSBC Group / within each region, in the execution of approved change programmesLead, oversee and provide expert advice to a wide range of technical, operational and business teams across the Group in the execution of GPS CtB and DOME programmesLead a team who partner with stakeholders, who themselves are product and technology experts and often at a higher level of seniority, to deliver change

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Domestic and Emerging Payments (DOME) Ops Change.

Business: Global Operations

Group COO (Chief Operating Officer) is a pivotal part of the Group, providing essential operational support to our global businesses and helping improve customer service and efficiency. GCOO combines global expertise to help keep us ahead of the competition.

GPS offers cash management products and expertise with the ambition to be the world’s best international cash management and payments provider and bring the whole of HSBC’s network seamlessly to our clients. To achieve this ambition and to keep pace with the accelerating pace of change required by our clients, GPS (Global Payment System) has a GEC endorsed strategy that will fundamentally reshape Global Payments Solutions into a technology-enabled, globally connected payments franchise, better supporting clients’ needs and leading the market.

This role sits within GPS Operations and is at the heart of the GPS technology-enabled transition and will support the GPS Domestic and Emerging Payments (DOME) Sub Value Stream. The role will take high level business, client and regulatory requirements and translate them into fully formed agile client and user journeys, creating a holistic technology and business-process solution for the need, working with technology to test the solution, ensuring operations and service readiness as the change is introduced into production according to our risk frameworks.

As such, the primary purpose of the role is to:

Manage ~a large portfolio Global Change the Bank (CtB) book of work across DOME Sub Value Steam covering LTO and Strategic Change Initiatives.Lead a large team of c35 Payments Product Owners, BAs and UAT (User Acceptance Testing) testers who deliver the detailed front to back agile user journeys and holistic business and process solution supporting product, operations, client, and regulatory outcomes.Liaise with stake holders in product and operations to align the global payment asset roadmap to business, IT and Ops priorities. Own and drive the delivery of the detailed requirements backlog, traversing the payment journey front to back and covering impact across all critical payment assets (HSBC Instant, HSBC Scale, GPP (Group Policy and Principles) SP, G3, EVPS (Employer Value Proposition), HUB (HSBC Universal Banking System) MAS and enabling infrastructure.Lead and implement the redesign of Target Operating Model where applicable and ensure Operational Readiness for all changes, working closely with GPS Operations (UAT, Training, End User Documentation, Ops release management) Ensure consistency with global workflows, driving out local changes unless driven by pressing Business, regulatory or compliance needs. Challenge existing processes and practices where they do not align to the GPS Operations Target Operating model and DOME Future State Architecture.

The role holder requires significant transformation experience across process, people, and technology. They will need to influence and drive outcomes across Sanction, Fraud, Billing, Liquidity, Client Implementation and Data, SVS /SVS Enablers, working in close collaboration with Payment Operations functional, regional, and country teams.

In addition, this role requires an entrepreneurial approach and Global mindset and will need to partner with Wholesale Client Services, Client Relationship Management and Wholesale Digital to execute OKRs and optimize team performance.

The role is critical to ensure that the reshaped GPS is created through CtB investment that delivers the best client experience, is designed optimally for our operational processes and has best in class operational product controls.

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting):

Delegate for Global Head of Payments Change

Member of SVS level Governance and various global, regional and program level SteerCo

Principal responsibilities:

Accountable to the Global Head of Payment Change and Global Head of Cross Border Cross Currency for:

Translating Global Business infrastructure change requirements into executable delivery within the affordability constraints of the Global CtB spend budget.Deliver End to End requirements and Agile journeys meeting the product, operations and technology outcomesEmbed change initiatives into the operational and services process.Manage incident recovery with expertise and solutions to mitigate client/ franchise impact.Business owner of global critical payments technology assetsAdhering to change risk appetite and change risk control assessment for CtB delivery.Ensure teams meet operational risk targets, address key risks raised by 2nd/3rd LOD and continually adhere to Global Standards. Ensuring effective controls are in place to manage operational, regulatory and other risks

Leadership Teamwork:

Manage a wide range of senior global and regional stakeholders, from within the Business, Technology, Operations and Risk Lead, influence and manage a wide range of project / programme and operational resources across the HSBC Group / within each region, in the execution of approved change programmesLead, oversee and provide expert advice to a wide range of technical, operational and business teams across the Group in the execution of GPS CtB and DOME programmesLead a team who partner with stakeholders, who themselves are product and technology experts and often at a higher level of seniority, to deliver change

Fluent in working across multi-disciplinary and multi-cultural work environments Strong Payments background with the ability to contextualise requirements into executable business activities and deliverablesStrong knowledge of global payment systems, regulatory landscape and emerging payment technologiesProven ability in successfully designing and implementing large scale, complex global/regional change initiativesExperience in managing relationships with payment provider vendorsExperience in managing a highly regulated function mitigating change risk through appropriate controlsDeep understanding of HSBC Group strategy, GPS strategy and capability to collaborate with the business at a global level to deliver these strategies Adept and negotiating and influencing at all levels, and internationallyDeep planning, organisational and risk management skillsProven ability to analyse, synthesise and take decisions / make timely recommendations on complex issuesContribute to and implement GPS Product/Ops Change StrategyHelp Develop and implement DOME Procut/Ops Target Operating Model through delivery of change initiatives.Lead operational engagement for all Payments product lines including support for strategy, proposition, commercialisation, and execution

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD

Fluent in working across multi-disciplinary and multi-cultural work environments Strong Payments background with the ability to contextualise requirements into executable business activities and deliverablesStrong knowledge of global payment systems, regulatory landscape and emerging payment technologiesProven ability in successfully designing and implementing large scale, complex global/regional change initiativesExperience in managing relationships with payment provider vendorsExperience in managing a highly regulated function mitigating change risk through appropriate controlsDeep understanding of HSBC Group strategy, GPS strategy and capability to collaborate with the business at a global level to deliver these strategies Adept and negotiating and influencing at all levels, and internationallyDeep planning, organisational and risk management skillsProven ability to analyse, synthesise and take decisions / make timely recommendations on complex issuesContribute to and implement GPS Product/Ops Change StrategyHelp Develop and implement DOME Procut/Ops Target Operating Model through delivery of change initiatives.Lead operational engagement for all Payments product lines including support for strategy, proposition, commercialisation, and execution

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD