**The Position** Looking for a role where you can unfold your HR knowledge and expertise with focus on operational excellence and further innovative process development? Join our HR Employee Central team and shape the team culture as a vital success factor with us. As the Head of Employee Central North America (NA), you will be responsible for running and continuously improving Employee Central Services for countries served in GBSC Manila. In close collaboration with the Employee Central Regional Team, HRBPs and Global Process Managers, the Head of Employee Central NA will serve employees within North America. You will be responsible for the management of effective and compliant Employee Central processes and projects, leading and developing a diverse team, delivering excellent services to our customers. You will work in close collaboration and partnership together with other leaders in the HR Services stream. **Tasks and Responsibilities** + You will be managing the Employee Central team in line with our group wide HR service delivery model. You will also provide support to all countries in scope. + You will drive operational excellence within the Employee Central teams for the execution of all related end to end processes, continuously striving for improvements. + Consultation and creation for all types of contractual documents for internal and external personnel measurements (e.g. New Hires (local/international), Transfers, Contract Extensions, Part Time Work) taken into consideration the country-specific regulations and the respective legal entity company agreement. + Orchestration of all relevant HR-specific Onboarding and Offboarding activities. + Consultation and realization of reorganization including but not limited to teams, business units and legal entity/corporation. + You will be leading a diverse, motivated and highly professional team. You will be focusing on people management, developing your team members further. + You will liaise with the respective HR Director/HR Business Partner to ensure operational process excellence adapted to the needs of the region/country in alignment with Regional Service Center Strategy. Your team will provide reliable reports and data to HR BPs and CoEs when required. + You will be responsible for complaint processing and escalation where necessary. **About our Future Employee** You should have least 2 years of leadership experience in a global shared service center/BPO environment. Additionally, we are looking for: + Business fluency in English. + Has expert knowledge in the field of Employee Administration. + Extensive customer orientation and international experience. + Ability to work across business units/geographies; cultural sensitivity; strong external network providing access to best HR and talent practices and innovation. + Preferably with work experience in different HR roles. + Academic degree in Business or equivalent is required. **Click here (https://www.boehringer-ingelheim.com/careers/boehringer-ingelheim-business-services-philippines-inc-careers) to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.** All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.