Head of Engineering – Customer Decisioning

 

Are you passionate about new and innovative technology? Do you want to be at the forefront of innovation and transformation placing customers in the centre of everything we do? Are you passionate about data? If so, you might be the perfect candidate for the Head of Engineering role in the Customer Decisioning space.

 

As the Head of Engineering for Customer Decisioning, you will lead teams of engineers who are responsible for developing and delivering cutting-edge solutions that enhance the customer experience by consolidating the data, matching it and make it work for our customers, our decision making and our analytics. We also develop AI capabilities to give our customers personalised offers and experiences to maximise the value they are getting. This is an exciting opportunity to join a dynamic and fast-paced environment where you can make a real impact and shape the future of Sainsbury’s Tech and Retail. 

 

Why join us:

You'll be a trusted voice for technology and innovation within our business community. With over 2000 locations, and 100,000 + colleagues, you will engage and manage stakeholders, teams, and suppliers to deliver exceptional experiences for our customers and colleagues. As a trusted leader of leaders, you will foster a high-performance, inclusive culture, ensuring your teams operate in an empowered and professional environment. With a focus on people leadership, engagement, and communication, you will lead the evolution of our teams towards agile ways of working, drive delivery excellence, and champion technical excellence.

 

What you'll do:
Building strong relationships with business and tech leaders, you will be the trusted voice for technology, innovation, and modern agile ways of working within your respective business community. You'll lead and mentor teams of engineers to deliver unique and differentiating products, fostering a culture of innovation and high technical standards. You will be accountable for the processes and path to production and deployment of change, ensuring that all new and enhanced products and platforms are released seamlessly and in line with business change plans. As a leader, you will build strong relationships, drive continuous improvement, and champion the concept of expert, stable, and integrated teams. Your success will be measured by the quality of relationships established, successful alignment of product priorities and outcomes, technical excellence demonstrated, and the delivery of customer value and business outcomes at pace.

 

Responsibilities include:

Building and managing customer data software and systems, and awareness of legislations on the processing of PII data Form and execute tech strategy, working in collaboration with stakeholders (within business and tech functions) Design and implement end-to-end data solutions that align with business objectives while adhering to best practices in data management and database performance Ensure data quality by proactively monitoring and conducting observability checks and collaborating with information security teams on data security

 

Who you are:
You're a strategic leader who knows how to build great relationships across a business.  With your deep understanding of both the technology landscape and retail/ logistics operations, you play a pivotal role in ensuring the delivery of unique and differentiating products to millions of customers. Leading and mentoring teams of engineers, you champion agile ways of working, foster a culture of innovation, and continuously strive for improved outcomes and value. Your ability to make sound judgments, manage budgets, and make data-driven decisions allows you to drive maximum efficiency and effectiveness within your teams and deliver customer value at pace. With your passion for technology, and results-oriented mindset, you empower your teams to perform at their best and deliver high-quality solutions that align with the overall business strategy. You are a visionary leader who continuously stays relevant in the ever-changing technology landscape, and you make decisive decisions to drive success.

 

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