Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.
At D&G great customer service is our North Star and we aim to delight our customers throughout their journey with us. We’re looking for a creative design leader to shape the overall creative vision and provide design direction to our product team, advocating for cohesive and intuitive experiences across channels. Leading a team of product and service designers you will set design standards and ensure our service is accessible for all. If you’re passionate about creating delightful inclusive experiences, and want to impact millions of customers, then apply today.
Responsibilities:
Provide thought leadership and advocate for excellence in customer experience design across the business Shape the overall creative vision to ensure cohesive and intuitive experiences across channels Develop and maintain a deep understanding of our existing customer journeys and target market needs leveraging insight and research Provide creative design direction for UX/UI and interaction design throughout the product design lifecycle Set design quality standards and guidelines including accessibility and customer inclusion Oversee and optimise product and service design processes Line manage and develop a team of product and service designers ensuring the right skills and structure are in place Manage contingent workers and statements of work with external parties Own and maintain the design system Ensure all design meets regulatory standardsExperience:
Proven experience as a design leader, with a strong portfolio demonstrating expertise and breadth across digital product and service design Experience in understanding and designing omnichannel customer journeys in a service business Experience designing inclusive products and services with adaptions for accessibility Experience working in financial services, insurance, or another consumer-regulated industry Experience in leading design teams, including line management and development of designersSkills:
Deep understanding of customer-centric design principles and methodologies Research orientated with strong analytical skills Excellent communication and collaboration skills Proficiency in design tools and software, highly accomplished Figma user Skilled in workshop facilitation for cross-functional collaborationBehaviours:
Leadership qualities, pushing for improvements Collaborative nature, working with product managers and complianceWe offer lots of great benefits! Some of which include:
Competitive salary and annual discretionary bonus 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave Training opportunities as well as clearly defined career progression Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Attractive company pension scheme Life assurance – employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services Salary Finance – access to savings and borrowing through payroll Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans – interest free loans to help spread the cost of annual travel tickets Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailersDomestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Apply now Latest Opportunities OBTM Telesales Agent Spain Madrid Full TimeSerás responsable de brindar una excelente experiencia a nuestros clientes utilizando todas tus habilidades y conocimientos para resolver las consultas de manera eficaz. Interactuar con todos los clientes para llamar su atención sobre otros...
View + apply OBTM Telesales Agent Portugal Madrid Full TimeResumo do trabalho: • O propósito da D&G é tornar o mundo num lugar melhor, uma reparação de cada vez, com a missão de manter o mundo do cliente a funcionar. Será responsável por entregar uma excelente experiência aos nossos clientes...
View + apply Team Leader Belgium and Netherlands Madrid Full TimeJob summary: D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. As a Team Leader you play your part by driving the right outcomes for colleagues, customers, and the...
View + apply Sustainability Reporting Manager London Full TimeRole Title : Sustainability Reporting Manager Location: Nationwide (Hybrid) Salary: Competitive Contract Type: Permanent Closing Date: 4th February 2025 We have a fantastic opportunity for a Sustainability Reporting Manager to join our Strategy...
View + apply Customer Sales Advisor - Beko Europe (Hybrid & Remote) Nottingham Full TimeSalary: £23,000 per year plus OTE £7,800 per annumContract: Permanent, full time with a fixed weekly shift patternLocation: REMOTE & HYBRID – working from home Start date: 10th March Are you a natural-born salesperson and have targeted...
View + apply HR Advisor London Full TimeRole Title: HR Advisor Location: Nationwide (Hybrid) Salary: Competitive Contract Type: Permanent Reporting line: HR Operations Manager Closing Date: 27th January 2025 We have a fantastic opportunity for a HR Advisor to join our HR Delivery...
View + apply International Financial Controller London Full TimeRole Title: International Financial Controller Location: Wimbledon (Hybrid) Salary: Competitive Contract Type: Permanent Reporting line: Group Head of Finance We have a great opportunity for an International Finance Controller in our Finance...
View + apply Software Engineer London Full TimeWe are looking for a Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients. Domestic & General is a company with an ambitious future. We are expanding our...
View + apply Beko Europe Team Leader Nottingham Full TimeContract Type: Permanent, Full time Location: Flexible working with visits to our office in Nottingham Salary: £30,000- £38,000 per annum + Bonus Closing Date: Monday 3rd Feb Are you a highly driven sales and people leader who has a passion...
View + apply Product Owner London Full TimeDomestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected...
View + apply Software Engineer London Full TimeWe are looking for a Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients. Domestic & General is a company with an ambitious future. We are expanding our...
View + apply Senior Data Analyst London Full TimeDomestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected...
View + apply