Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.

Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time

You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.

Key responsibilities

Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints

Manage and develop a multidisciplinary team including community managers and CRM automation specialists

Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction

Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal

Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects

Champion diversity, equity, and inclusion within the team and wider organisation

Manage a budget of circa £60k and meet direct income targets

Who we’re looking for

Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users

Experience designing scalable, digitally enabled fellowship or community experiences at scale

Strong leadership skills with the ability to manage and inspire a diverse team

Excellent communication skills and a data-driven, agile approach to problem-solving

Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work

This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.

For more information, please submit your CV tolizzy.clark@harrishill.co.uk.

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.