Head of Fragrance and Beauty Sales

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the Role:

The Head of Sales plays a crucial leadership role within the Fragrance & Beauty (F&B) Division, driving retail excellence, growth and profitability across all retail partners (MBR and Concession) and the brand's own boutique network. This position oversees Regional Field Sales teams, their network of Beauty Advisors (BAs), as well as the Retail Excellence and Education teams. The Head of Sales ensures the seamless execution of retail and clienteling strategies across all locations, delivering a best-in-class brand presence and client experience while achieving business and financial targets.

Reporting to the General Manager of F&B, this role is pivotal in executing Divisional strategies to enhance the client experience and drive business at the point of sale. The Head of Sales collaborates closely with the F&B leadership team, and especially the Account Development, Retail Sales Environment and Marketing teams, as well as Fashion Retail regional and local teams, Brand Communication and Digital and CX Team to ensure the CHANEL’s excellence is fully realized throughout all retail locations. This role is accountable for the following:

Field Sales Management (MBR, Owned): Oversee the field sales ecosystem, delivering on sales targets and financial goals and delivering a best-in-class brand presence and luxury client experienceRetail Excellence and Operations: Supervise POS image strategy, visual merchandising execution while overseeing boutique openings, renovations, and merchandising initiatives to ensure operational excellence and brand consistency, all while implementing local actions to drive sales and reach targets by retailer and by regionEducation: Develop and lead education and engagement strategies, define and execute training programs, and coordinate specialist community efforts to enhance brand and product expertise and deliver ultimate client experiences at POS level, in alignment with brand priorities across all locations

What impact you can create at CHANEL:

Field Sales Management:

Oversee the execution of sales and operational strategies across all territories in both MBR brick & mortar and CHANEL F&B boutiques to optimize field performance and deliver a best-in-class luxury experienceLead the development and management of field budgets, ensuring alignment with company financial objectives. Oversee profitability and cost-efficiency strategies for all regions, delivering on financial goalsRecruit, manage, and mentor field sales leadership teams, fostering a high-performance culture focused on achieving sales targets and strategic goalsPartner with Marketing, Account Development and Sales Planning teams to implement sales development programs by retailer, drive performance and deliver sales ambitionCollaborate with the Marketing team to execute campaign roll-out by axis, trade marketing plans, masterclasses, services, and events that strengthen brand-client relationships and support salesExecute clienteling strategies in owned retail, deepening relationships and increasing recruitment, retention and loyalty. Support clienteling initiatives in MBR and Consignment doors in partnership with Retailers, Account Development and Marketing teamsProvide regional and local feedback, competitors initiatives and relay clients and market needs to the Corporate teams, in a bottoms-up approach

Retail Excellence and Operations:

Ensure teams are equipped to deliver a best-in-class luxury client experience across all points of saleProvide leadership to resolving Boutique, counter, event, or visual merchandising areas of opportunityManage sales operations and logistics for FBB network, including inventory management, loss prevention, security, and compliance with operational protocolsIn partnership with Sales Planning and Account Development teams, define targets by retailer and by door and provide Field teams reporting tools to track and drive performance. Define metrics and KPIs by door, ensure consistency and efficiencies across regions  Partner with Education and Marketing teams to identify needs and equip field teams with right tools and communication flows to drive salesFor FBB, work with Marketing and Digital + CX Teams to provide support to boutique teams and implement clienteling action plans around launches and beyond. Work with Tech and Digital + CX to optimize adoption of clienteling toolLeverage client analytics to inform Field teams about clients KPIs, improve top line with right mix by axis, driving recruitment, retention and loyalty

Education:

Develop and implement education strategies to enhance team skills, product knowledge, and operational expertiseAdvocate for global education needs and influence training content development aligned with brand and local needs and prioritiesOversee the creation and facilitation of training programs, including online Beauty Advisor training and internal education app content, as well as in person programs, in partnership with Field Teams and Account Development to support strategy by RetailerFoster the leadership and development of specialist communities (e.g., Makeup Artists, Fragrance Specialists, Skincare Specialists) to elevate expertise and performanceDirect the deployment of axis expertise to ensure consistent knowledge and execution across locations and partner with Marketing to support major campaigns and product launches

Team Development & Leadership

Develop engagement and passion among F&B Boutiques, Field and Sales Corporate communityBuild a culture of collaboration, accountability, growth and innovation within the teamProvide coaching and mentoring to empower team members to excel in their rolesFoster a culture of digital competency development to ensure the team adapts to evolving client and industry needs with an omnichannel mindsetBuild strong relationships with external retail partners at regional and local level, as well as with Fashion retail regional and local teams

What you will bring to the team…

You are a seasoned and respected leader with experience building, inspiring and developing a large, talented and diverse sales team, growing high-caliber talents, and fostering a culture of collaboration and innovation, creating accountability, driving sales and operational excellenceYou are a strategic thinker with strong analytical skills and the ability to translate insights and numbers into actionable plans, and build support among diverse corporate functions  You have a client-centric and retail mindset, ideally with experience in both retail and MBR/LeaseYou are a leader with a strongly-informed point of view, who is diplomatic, yet persuasive and who can support and evolve initiatives in a highly competitive and constantly evolving landscape, aware of US distribution landscape and retail partners dynamicsYou are energized when connecting corporate and field / retail teams, transforming strategies into action plans, to drive sales performance and in-store excellence at every levelYou are able to build strong partnerships with retailers’ teams at regional and local levelYou have a deep passion for fragrance and beauty categories, with a strong affinity for our brand’s values and aesthetic

Position Logistics:

Bachelor’s degree in Sales, Business or a related fieldMinimum 20+ years in sales ideally within fragrance and beauty and/or best in class brandsExcellent verbal and written communication and presentation skills, with a keen eye for detail and storytelling, and the ability to engage large audiences around a vision and business ambitionStrong financial, analytical, organizational, and analysis skills Partially Remote: Role requires a minimum of three days in-person office presence in the NYC office and ability to travel at least 50% of time*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel 

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    For more information, please navigate to the Fondation Chanel website here  

Career and Leadership Development:

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation

The anticipated base salary range for this position is $248,600 through $400,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, perks and other forms of variable pay.

Benefits and Perks

Flexibility (flexible time and hybrid work options)Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fundFamily and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)Generous paid time off policies to include vacation, holiday, sick and volunteer days401K and other incentivesRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance ProgramLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time..