At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.\n \n\nHead of Global Transformation\n \n\nWhy We Have This Role\n\nThe Global Head of Transformation will spearhead the strategic vision and execution of transformation initiatives within the Transformation Office. They will provide leadership and direction to ensure that transformation efforts are aligned with the organization’s goals, particularly focusing on a key success pillar for Qualtrics: simplifying our business. This senior leader will oversee the integration of cross-functional activities, optimize resource allocation, and proactively address risks to drive progress. They will cultivate a collaborative environment among stakeholders, manage interdependencies, and ensure seamless communication to keep all parties engaged, consulted, and informed. Ultimately, the Global Head of Transformation will serve as the catalyst for change, setting the strategic tone and driving the transformation to achieve its objectives.\n \n\nHow You’ll Find Success\n\n\nStrategic Vision: Ability to develop and articulate a clear, compelling vision for the transformation initiatives that align with the organization’s strategic goals.\nLeadership: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.\nCommunication: Ability to communicate effectively initiatives, updates, and feedback to all stakeholders, ensuring transparency and engagement.\nProblem-Solving: Strong analytical and problem-solving skills to identify challenges, develop solutions and unblock challenges for the team as well as facilitating SteerCo discussions for major decisions.\nResource Optimization: Ability to allocate and manage resources, including time, budget, and personnel, to maximize impact and achieve objectives.\nRisk Management: Ability to anticipate, identify, and mitigate risks associated with transformation initiatives, ensuring that potential obstacles are addressed proactively.\n\n \nHow You’ll Grow\n\n\nExecutive Exposure: Continuous exposure to C-suite and Private Equity interactions and decision-making\nCross-functional knowledge: Ability to develop knowledge and expertise across many functions of the organization\nStrategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics\n\n \nThings You’ll Do\n\n\nDrive Strategic Direction and Priorities: Manage transformation backlog to maximize impact and pace of progress\nEnsure Successful Implementation of Transformation Initiatives: Set key objectives and success measures for each of the initiatives\nFoster Cross-Functional Alignment and buy-in: Identify key cross-functional stakeholders and establish the right touchpoints and processes to drive collaboration and alignment\nDeliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes\n\n \nWhat We’re Looking For On Your Resume\n\n\nTrack record of leading and managing large-scale transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures.\nTrack record of developing strategic plans, analyzing complex situations, identifying key issues, and implementing effective solutions.\nExperience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.\nDemonstrate results-based impact of previous transformation programs.\nOperator mindset\n\nProven experience in managing teams and driving operational efficiency, with a focus on executing strategies and meeting short-term and long-term objectives.\nAbility to identify and resolve operational issues swiftly, utilizing a hands-on approach to ensure smooth workflow and team performance.\nStrong leadership skills that foster collaboration and accountability across teams, promoting a culture of operational excellence.\nExperience in developing and implementing processes and systems that enhance productivity, streamline workflows, and support goal fulfillment.\nA proactive mindset toward problem-solving, with a track record of addressing challenges head-on to prevent disruptions in operations and meet deadlines.\nCapability to evaluate and optimize existing operational frameworks, ensuring alignment with strategic goals while maintaining a focus on day-to-day execution.\nStrong analytical skills to assess operational performance metrics, using data-driven insights to inform decisions and improve team effectiveness.\nExcellent project management skills, with the ability to prioritize tasks, allocate resources efficiently, and meet tight timelines without sacrificing quality.\nA pragmatic approach to strategy execution, balancing long-term vision with the practical realities of implementation and operational constraints.\n\n\nQuote-to-cash Experience\n\nDemonstrated experience in managing the end-to-end quote-to-cash process, ensuring smooth transitions from quotation to invoicing.\nProven ability to collaborate with cross-functional teams, including sales, finance, legal, and operations, to streamline the Q2C workflow and enhance efficiency.\nExperience in utilizing ERP and CRM systems to track and optimize quote-to-cash activities, ensuring accurate pricing, discounts, and contract compliance.\nSolid understanding of sales order processing, invoicing, and revenue recognition, with the ability to resolve discrepancies effectively to maintain customer satisfaction.\nFamiliarity with developing and implementing strategies to reduce quote-to-cash cycle times and improve cash flow.\nAbility to analyze Q2C metrics and KPIs, generating actionable insights to enhance sales effectiveness and revenue realization.\nStrong problem-solving skills to address challenges throughout the Q2C life cycle, ensuring timely delivery of products and services.\nUnderstanding of legal and compliance considerations involved in contract management and revenue agreements.\nExcellent communication and negotiation skills to effectively liaise with clients and internal stakeholders during the Q2C process.\n\n\nRevenue Operations Leadership\n\nExtensive experience in leading Revenue Operations (RevOps) to optimize revenue by integrating people, processes, and technology across sales, marketing, and customer success teams.\nProven track record of developing and executing collaborative strategies that align revenue-generating functions to achieve shared goals and performance metrics.\nExpertise in establishing and monitoring KPIs and targets for all revenue-generating teams, ensuring accountability and driving results across the organization.\nAbility to foster cross-functional collaboration and communication, breaking down silos to enhance efficiency and effectiveness in executing revenue strategies.\nStrong understanding of the tools and technologies that support RevOps functions, with experience implementing solutions to streamline processes and improve operational performance.\nDemonstrated ability to maintain operational excellence within the RevOps function, even in challenging market conditions, to drive sustainable revenue growth.\nInsightful data analysis skills to identify trends, opportunities, and areas for improvement within the revenue operations framework, guiding strategic decision-making.\nExperience leading change management initiatives to adapt revenue processes and enhance team capabilities in response to evolving business needs and market dynamics.\nDeep knowledge on quote to cash concepts, processes, and systems.\n\n\n\n

What You Should Know About This Team

\n\nNewly formed team that is highly-trusted by C-suite\nTeam that is built with high performing individuals across different functions\nCollaborative problem solvers with a keen ability to bring each other along on initiatives\nExpert communicators to key business stakeholders\n\n\n\n\n\n\n \nOur Team’s Favorite Perks and Benefits\n\n\n\nWork/life balance high priority\nFlexible working mode to fit with personal commitments and context\n\n \nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n \n​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n\n\n\n \n\n\n