The Senior Manager Product Development leads the strategic direction for C.H. Robinson’s product development team. They will oversee a team of talented Product Development Managers that deliver and manage regional trade development. They will also be responsible for developing sales strategies, identifying business requirements and critical buying criteria, while offering first in class strategies to ensure sustained growth of CH Robinsons market share on various lanes. They will work with senior leadership to develop best in class performance metrics and process improvements. The Senior Manager Product Development must possess excellent organization, leadership, talent development, customer service, and relationship building skills to be successful in this very demanding position. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: **Strategy:** • Ensure productivity and efficiency of business • Review monthly balanced scorecard of team’s performance and make adjusts as needed • Oversee pricing and process negotiations • Lead the product development teams to deliver effective problem resolution and process improvement • Set the strategy for quantitative, qualitative, and personalized objectives for product development team • Design, control, and maintain the process for successful service delivery General Function Management: • Oversee and adhere to workplace conduct, risk management and compliance practices within the function (regulatory compliance, internal audit requests and implementing process changes as necessary) • Develop and maintain external relationships representing CHR at a management level to ensure market visibility and brand enhancement (i.e., customers, shippers, carriers, industry groups, etc.) • Ensure that our customers, carriers, and employees are informed of emerging market trends and are well positioned to adapt correctly to market changes • Identify and create solutions which enhance operational efficiency and productivity • Develop sales strategies, target lists, and volume growth • Develop and manage customer specific data, requirements, and expectations with internal resources to collaboratively create viable supply chain solutions **Financial Management:** • Define, map, and prioritize the specific business capabilities, processes and workflows needed to realize our long-term vision and strategies • Provide periodic performance related (KPI) reports related to own team • Create annual budgets, goals and targets consistent with the overarching goals of the broader global initiatives **Talent Leadership:** • Manage annual merit and equity programs for assigned team to align compensation with performance results • Build a deep understanding of the skills and abilities of team • Align team’s passion with their potential and commits to consistently providing feedback, development opportunities, offer continuous training opportunities, and recognition • Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews • Encourage employee feedback through formal and informal channels. Acknowledges and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement • Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction • Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process **Sales:** • Direct accountability to the sales process (including but not limited to) implementation and ongoing sales support • Develop and implement price modeling • Act as subject matter expert **Consultation/Customer Service:** + Fosters strategic relationships by serving as a key ambassador of the mode/service to the network, as well as to external customers and suppliers. + Partners with executive leadership to proactively identify and resolve complex issues in a timely manner. + Provides strategic industry insights to the network on emerging trends, market pressures, and competitive analysis of key players in the marketplace. + Advises and mentors the sales and account management teams on market dynamics that influence pricing for the mode/service. + Leads educational initiatives within the network on service line strategies, vision, and long-term goals. + Showcases and enhances product and service capabilities, addressing intricate functional and technical questions. + Responds to high-level inquiries from the network on industry topics, market trends, and competitive intelligence for the mode/service. + Leverages cross-functional teams within the mode/service, other modal teams, and Customer Shared Services to optimize performance and achieve strategic objectives. **Vertical Alignment:** + Oversee the management and optimization of the Healthcare Teams Channel and Dashboard. + Contribute to global initiatives such as the RFI Library, Temperature Control Pricing, and Competency Centre Dashboard + Administer Standard Operating Procedures (SOPs), conduct lane risk assessments, and ensure real-time security monitoring + Develop and implement standardized solutions for global healthcare clients. + Deliver training and address operational issues within Healthcare Competency Centers + Provide support for sales and account management, including content creation and participation in customer meetings + Cultivate partnerships with healthcare clients and drive continuous improvement initiatives. + Support quality assurance and standards, including the investigation and resolution of Corrective and Preventive Action (CAPA) reports + Other duties or responsibilities as assigned according to the team and/or country specific requirements **Preferred:** • Bachelor’s degree from an accredited college or university • Proven flexibility & adaptability to product and customer needs • Time management and organizational skills • High emotional intelligence, situational leadership, and coaching techniques • Excellent written & verbal communication skills • Understanding of financial statements and key performance metrics • Track record of building strong customer relationships • Values a diverse and inclusive work environment Disclaimer: • This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. Equal Opportunity and Affirmative Action Employer C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected. **Your Health, Wealth, and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: + Group Mediclaim Policy (GMC) + Group Personal Accident (GPA) policy + Covid-19 related coverage and reimbursement + Employee State Insurance Corporation (ESIC) + Group Term Life (GTL) Insurance Plan for employees + Employee Stock Purchase Plan (ESPP) + Investment Declaration & Flexi Benefit Plan + Variable Pay based on position + Flexible work arrangements + Paid Privilege, Casual and Sick Leaves + Paid Maternity & Paternity Leaves + Paid Compassionate Leaves + Paid Public Holidays + Paid time off to vote + Reward & Recognition Program + Wedding Allowance + Special Mobility Assistance + Employee Wellness Initiatives + Plus a broad range of career development, networking, and team-building opportunities **Equal Opportunity Statement** C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .