Nottingham, United Kingdom, UK
12 days ago
Head of Hospitality
Job Introduction Head of Hospitality40 hours per weekUp to £40,000 The City Ground, Pavilion Road, West Bridgford, Nottingham, NG2 5FJ

We are seeking a Head of Hospitality to oversee and our hospitality operations at the iconic The City Ground, home to Nottingham Forest FC. This leadership role aims to ensure exceptional hospitality service delivery across conference and banqueting, as well as match day hospitality. The successful candidate will effectively manage the hospitality team in alignment with Service Level Agreements (SLAs), while promptly achieving business deadlines and targets as directed by the General Manager. Join us in fostering a vibrant, high-quality hospitality experience that reflects the esteemed reputation of Nottingham Forest FC. 

What you’ll do:

Be a leader is service excellence. Leading the department by example with exemplary service and guest experience standards.Manage the Hospitality team to ensure that both business objectives are met and standards are delivered competently and consistently and personal objectives through regular 1-2-1 meetings, EPA’s and business reviews ensuring that targets are monitored and met. Develop a motivated, respectful, trusted and stable team by giving clear direction, sharing information and employee engagementControl all match day and non-match day department staffing operations, working closely with the Staffing Manager.Manage all department purchasing, ensuring that costs and expenditure are controlled in line with budget utilising nominated suppliers and maximising labour productivity in line with current labour efficiency models, policies and procedures-ensuring that forecasts and actuals are entered and remedial action is taken as appropriate in order to achieve budgeted/ forecasted P and L.Lead the optimal utilisation of the site EPOS across all Hospitality areas. Ensuring sufficient training and use is monitored and managed. Become a super user for understanding and managing the back of house functions relating to the Hospitality department.Continually seek ways to enhance quality through innovation and cost efficiencies by monitoring performance against existing standards and ensure that standards across the site are in accordance with the SLA’ in placeWork closely with the Staffing Manager to ensure the unit has a training plan and that all statutory and bespoke training is scheduled, carried out and recorded liaising with other departments as necessaryEnsure compliance with Human Force for all shifts and approvals, keeping to deadlines to ensure timely and compliant payroll process can be carried out.Lead and manage the Hospitality team and actively promote The City Ground for both internal and external clienteleUndertake duty management and operational shifts as requiredControl GP through ensuring cash and stock is managed and liaise as appropriate with all depts. To ensure client billing is both accurate and timely. Liaise with 3rd party suppliers as required to support this.Drive match day and non-match day sales and profit performance, through management and monitoring of KPI’s; sales, labour, margin and expenses and line management of the Hospitality team.Good productive long term client relationships are developed with clients and agents and our on-site client to generate win-win situations. Manage complaints in a proactive manner and implement action plans to rectify as necessaryEnsure the unit complies with all company and client policies, site rules and statutory regulations i.e. licencing laws, Trading Standards and EHO.Be an advocate for Health and Safety for the department. Managing operational requirements for the site by working closely with the Health and Safety Manager. Comply with local regulations examining safe working practices, RA’s, hygiene, accidents, fire and COSHH requirements including awareness of any specific hazards in the workplace.Facilitate a high support, high challenge performance management culture that motivates an engaged workforce.Manage and update a post-match-day maintenance log and take necessary actions as required.

What you bring:

Essential

High standard of literacy and numeracyExperience in leading a Hospitality operations teamExpertly manage day to day challenging client relationshipsWell-developed verbal, non-verbal, presentation and communication skillsExperience of delivering high quality hospitality operationsOperational knowledge, skills and experience in managing multi service operationsManagement of large and diverse teamsManage multiple workloads and shifting prioritiesDeliver excellence in operational service standards and customer satisfactionDemonstrate resilience when faced with conflicting business challengesExcellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levelsAchieve set, standards and operate to performance criteria; for example health and safety, hygieneStadia or large event space management experienceSelf-motivated and able to work on own initiative

Desirable

IOSH managing safely qualificationSIA personal licence holder 

Ready to be part of something greater? Apply today! 

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

Attached documents Sodexo Live! JD Head of Hospitality NFFC.pdf Apply
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