Reports to: General Manager Integrated Operations Centre (GM IOC), General Manager Operations
The Cathay Integrated Operation Centre (IOC)’s Vision is “to deliver a seamless and resilient operation ensuring the safety, reliability and timeliness of our flights delivering our world class end-to-end customer experience”.
As part of the IOC department, this Head of IOC’s role is to expertly manage and coordinate the cross functional teams responsible for all aspects of our operation ensuring the safe, efficient, and on-time movement of our aircraft, crew, and customers even in the face of unforeseen disruptions and challenges.
In this role, you will lead operational, tactical planning and product teams.
Key Responsibilities
Coordinate operations delivery to achieve high performance targets across multiple dimensions including schedule reliability, customer satisfaction, sustainability and cost efficiency while balancing all relevant operational and commercial constraintsOversee the quality and consistency of operational decision making and ensure compliance with all government regulations, company policies and procedures, and ensure all operational decisions are aligned with Cathay’s 5 Safety culturesLead a Just Culture within IOC, and encourage reporting of any hazards, threats to the operationsEnsure the tail assignment process and schedule management by the Tactical Planning team is efficient, coordinated and optimisedEnsure the day-of-operations team have the necessary skills, training, and systems to deliver operational excellence and high performance and are supported to achieve their goalsDrive continuous process and system innovative initiatives through proactive use of advanced data analytics, automation, and AI Champion business agility and flexibility to provide the right set of tools to meet our teams’ needs to run data-driven operations, as well as to drive operational and business improvement via engagement with internal and external stakeholders on the latest innovative technology trendsContinuously improve IOC’s situational awareness and ability to proactively monitor, react and anticipate disruptions through enriched and accurate data feedsElevate IOC’s communications capabilities by centralizing and automating targeted and transparent reporting for both normal and non-normal ops, delivering the right content to the right people at the right timeLeverage the Cathay Ops Decision Model to normalise the use of systems in making holistic, data-driven, consistent, and timely decisionsAnalyse and actively contribute to driving cross-functional continuous improvement of the airline’s core operations delivery (upstream and downstream)Build on our culture of empowerment, accountability, and high performance through continued focus on quality and trainingEnsure all shifts of operational resources are effectively rosteredSupport GM IOC with the delivery of the IOC Strategy, Vision and Mission Statements and deputize for GM IOC when required, chair Irregular Operations Meetings (IROPS) when required and represent IOC in the Crisis Response Centre, internal and external auditsProvide information to Cathay and Air Hong Kong operational leadership teams on decisions related to AOC operational control mattersRequirements
University degree holder with minimum of 10 years leadership experience in airlines, preferably in an operations delivery environmentThorough knowledge and understanding of airline operating environments including but not limited to operations control, crewing, flight dispatch, engineering, customer services and cargoExcellent understanding of airline operations systems and technology landscapesStrong process review and change management/adoption skillsExcellent leadership and people management skills supported by strong communication and interpersonal skillsProven ability to make timely decisions in a dynamic, complex and high-pressure environmentStrong qualitative and quantitative analysis skillsPersonal & Application Information
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