Description The role is responsible for leading North America (NA) Distribution operations for Amazon Robotics. This includes collaborating with 3PLs to drive daily operations and continuous improvement to yield world class results through globally consistent processes. Drive metrics driven performance and incremental process automation. The successful candidate will lead the NA Distribution team daily operations including process defect reporting, escalations within 3PL’s, expediting critical material sets, accurate inventory management and planning warehouse capacities. Key job responsibilities • Responsible for oversight for all NA distribution operations: Receiving, shipping, inventory control, cost, and all related SLAs, KPIs, CIs. • Escalation point for NA Distribution team • Responsible for quality, performance, and capacity of contract logistics providers. • Support business cases for new distribution strategies. • Thought leader for cost efficiencies and frugality initiatives. • Drive operational excellence by developing and improving KPIs and SLAs. • Manage daily plan to exceed expectations for labor productivity, inventory control and order accuracy. Achieve monthly budget targets. • Identify process improvements, cost optimization and sustainability initiatives in collaboration with Robotics Supply Chain leadership. • Effectively manage and deliver projects within scope, time, budget and quality • Support contract negotiations, ramp-ups and ramp down of warehouses. • Prioritize projects and data flow improvements (eg. EDI), evaluate and set stakeholder expectations. Basic qualifications: • 5+ years’ experience managing 3PL operations in warehouse setting • 5+ years’ experience managing a team • 5+ years’ experience operating in a WMS/ERP • Ability to travel ~20% Preferred qualifications: • MBA, MS or MA in Business, Logistics, Supply Chain, or appropriate professional experience • Quantitative and qualitative experience in Logistics/Supply Chain, or Business experience • Experience with various warehouse models such as bonded, free trade zone environments • Strong business and financial acumen with data extraction, analytical and problem-solving skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques Basic Qualifications - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - 2+ years of supply chain experience - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Experience managing, analyzing and communicating results to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.