Grow with us

About this opportunity:

This opportunity as a Head of NEO CU MYBDSL Build at Ericsson is a crucial role focused on optimizing service delivery and supporting service sales. This role demands a proactive leader who can drive performance, manage resources effectively, and contribute to the company's service delivery and sales objectives while adhering to safety and ethical standards. Here's a deeper dive into the responsibilities and skills required for this position.
 

What you will do:

Performance Management
- Ensure the team understands and adheres to established processes, methods, and tools.
- Drive performance improvements and ensure alignment with service delivery goals.
 Resource and Competence Management
- Allocate resources effectively to maintain quality and cost-efficiency.
- Manage workforce capabilities to meet current and future service demands.
 Financial Oversight
- Monitor and manage the unit's budget to ensure financial stability.
- Align financial objectives with service delivery goals.
 Service Delivery Execution
- Ensure service delivery meets the defined KPIs, SLAs, and targets.
- Oversee contract compliance and quality standards.
 Collaboration with Service Sales
- Work closely with sales teams to support delivery efforts.
- Understand customer needs and translate them into service delivery strategies.
 Strategy Implementation
- Apply and communicate the Service Delivery Strategy at the unit level.
- Align unit operations with strategic objectives.

The skills you bring:

Competency Management and SRM Process
- Proficient in managing skills and resources effectively
- Knowledge of Supplier Relationship Management (SRM) processes.
 Data Analytics and Forecasting
- Use data analytics and forecasting tools for capacity planning and decision-making.
 Strategic and Financial Planning
- Ability to develop strategic plans and manage financial structures related to service delivery.
 Sales and Market Insights
- Understand sales processes and possess strong customer and market insights
 Employee and Performance Management
- Experience in managing employee performance and development.
 Ericsson Business Processes
- Familiarity with Ericsson's business and operational processes.