About this opportunity
We are currently on the lookout for a dynamic Head of Network Operations for Customer Unit – Singapore, Philippines and Brunei ( Service Delivery Line Manager) to join our team at Ericsson. This integral role will Deliver, defend and grow the overall Network Operations business in CU, and support our services sales directly or indirectly using unit resources, ensuring strict adherence to overall Service Delivery Processes, Models, Tools, and Strategies within the parameters of Occupational Health and Safety (OHS) requirements. The Service Delivery Line Manager contributes significantly to managing our internal workforce and ARP/ASP. Upholding our Ericsson Leadership Framework, the selected candidate will propagate company values, ethics, and culture for excellent performance.
Formulate network services delivery strategy for the customer in partnership with Core 3 and execute with e2e interface with the Customer and internal stakeholder groups. Create and ensure customer value and satisfaction through efficient solutioning and service delivery to securing that Ericsson is perceived as a preferred partner.Supervise service delivery execution by setting clearly defined KPI/SLA/targets for the team below, providing an understanding of what and how to deliver according to contract.Lend your efforts to service sales to boost our delivery.Implement Service Delivery Strategy, broken down to unit level plans for efficient operation.Work with full compliance to OHS standards Build high performing and diverse teams and Initiate Performance Management processes for accurate understanding and compliance with established methods and tools.Carry out Resource and Competence Management strategies in order to assign the right resources, at the right costs, with the correct competence.Ensure proper management of unit finance to safeguard budget allocation for the unit. Ensure cost competitive operations through effective risk management.The skills you bring
Competency Management, SRM Process, Merlin and data analytics.Capacity Planning, SRM Process, forecasting tools and data analytics.Strategic Planning.Sales process.Financial structures for Service Delivery.Work Level Agreement (WLA) and Service Level Agreement (SLA).Financial Acumen.Customer Insights.Employee Performance Management.Market insights.Ericsson Business Processes Knowledge.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
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Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson Philippines has been named #9 in the country and is once again officially Great Place to Work® Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Job details: Service Delivery Line Manager