Head of OEM Customer Service + Apply Now + Start applying with LinkedIn + **Please wait...** Job Description **Head of OEM Customer Service, Industry** **_Are you ready to lead a newly established, high-impact organization?_** We are seeking a dynamic and experienced leader to head our global key account OEM customer service team in the Industry division. This role offers a unique opportunity to shape and grow a team dedicated to supporting global accounts and selected regional OEM customers across different time zones. **What is the job about?** As the Head of OEM Customer Service, you'll ensure dedicated and tailored support for our prioritized OEMs, both globally and locally. You'll be the driving force behind our department's productivity, supporting the business, and translating strategy into concrete actions and responsibilities. You will report to the Senior Director - Customer Sales & Support Center, Industry. This role can be based in one of our Grundfos Sales offices in either Germany, USA, India or China **Your main responsibilities:** + **Leadership & Team Development:** Guide, evaluate, and develop a high-performing team to achieve business objectives and comply with regulations. + **Customer Service Excellence:** Deliver tailored support for prioritized OEMs, ensuring seamless customer experiences and proactive sales support. + **Operational Efficiency:** Establish objectives, processes, and execution plans to enhance operational efficiency and drive improvement initiatives. + **Financial Management:** Oversee the budget for the OEM Customer Service organization, ensuring adherence and optimization. + **Stakeholder Collaboration:** Build strong interfaces with internal and external stakeholders to identify and implement improvement opportunities. **Key Success Factors:** + Growth of covered OEM accounts and customer satisfaction. + Efficient processing of tasks and response times. + High employee engagement and competence levels. + Budget compliance and optimization. **Your background:** + Master’s degree preferred with 10+ years of relevant experience. + Substantial customer service functional experience, preferably also combined with other end-to-end functions (sales, operations, etc.) + Deep understanding of global OEM and B2B customer processes and activities. A technical understanding within the engineering/manufacturing industry is preferred + Proven leadership in a global virtual organization. + Strong analytical, problem-solving, and communication skills. + Ability to drive change and collaborate effectively across various levels of the organization. **What’s in it for you?** Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. In addition, your day-to-day benefits include: If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice Annual bonuses, health insurance, parental support, internal well-being consultants and programmes Access to the modern Grundfos Academy to pursue further both personal and professional development Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly **Do you want to learn more?** If you have questions or would like to know more about this position, please contact Nicholas Lee at nlee@grundfos.com . If this job sounds appealing, please send your resume by clicking “Apply”. To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** + Apply Now + Start applying with LinkedIn + **Please wait...** Information at a Glance **Job details** Application deadline: Workplace: Onsite Position Job Location: Shanghai, Shanghai, China | Erkrath, North Rhine-Westphalia, Germany | Chennai, Tamil Nādu, India | Kansas City, Missouri, United States Contract Type: Full-Time Employment Type: Regular