Head of Operational Risk & Control and Governance, Asia Operational Risk Management

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Operational Risk & Control and Governance with the resources to solve critical problems for the future of our business, which is why we need you. 

Manulife is seeking for a talent individual who assists the Chief Risk Officer HK & Macau and Head of Asia Operations Risk Management in overseeing operational risk management activities for life businesses in Asia Segment.  Particularly this position is accountable for on-going monitoring of various top risks and launching of key risk management initiatives or campaigns.  The role plays an important part in the Risk Management family, to collaborate with other business functions in performing risk and impact analysis and assess potential implications / enhancements to existing controls and business processes.

Position Responsibilities:

Work closely with other functions to promote risk culture throughout the organization

Take the lead in utilizing GenAI and machine learning to assess, mitigate, and manage operational risks within Asia Segment

Collaborate with stakeholders to understand business requirements and develop tailored risk management solution leveraging on technology

Review and challenge the risk deliverables submitted by business functions

Establish risk monitoring processes to track the effectiveness of risk controls

Provide independent oversight & challenge on the Risk and Control Self-Assessment conducted by first line of defense

Ongoing enhancement of various operational risk management tools

Prepare materials for general training and other risk-awareness initiatives to promote risk programs

Required Qualifications:

Degree holder with approximately 10+ years’ experience in operational risk management gained in insurance or financial services industry

Strong team player, self-motivated, attention to details and able to work under pressure

Demonstrated experience in developing and implementing new risk management strategies

Excellent communication, interpersonal, and problem-solving skills

Excellent proficiency in spoken and written English and Chinese

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement