Crown Worldwide Group currently has an opening for a Head of Operations for our Mobility and Relocations division.

 

Location 

Ruislip, West London

 

The role

The role of the Operations Manager is an integral one within the Relobility Business. The principal objective of the role is to enhance business performance by identifying gaps within booked jobs, reviewing where better margins can, and should, be made and analysing trends in performance.

 

A fundamental aspect of this role will be to sustain a reasonable margin across our HHG’s business units across UK, Ireland, and Benelux. Alongside this, working with the business unit heads to advise where we could do things differently to improve margins in the long term.

 

To be accountable for the quality of our service partners, reviewing feedback and how we can constantly improve this for our customers, working within the framework of our Operational Structure. In addition to this, to analyse pricing points with Service Partners throughout the year to ensure we are remaining competitive in our market and that our margins are remaining at a strong operative level. To establish any operational training of systems or service delivery and ensure relevant support is provided resulting in tangible improvements. Ongoing review of client matrices to find more cost-effective ways of delivering services. In addition to working with the client services team to find the most cost-effective service partners.

 

One of our key initiatives is to find areas of our business where we can better our margins. This is a key focus for us and is something that needs to be tracked, reported, and summarized at the end of each month.

 

Key Focus Areas

Quality Management - TQQS/MSQS/ARC Ensuring the excellent quality of service in Benelux, UK, and Ireland Management of systems ensuring the validation of information that is currently invalid and unusable. Operational P&L accountability. Responsible for Supply-chain cost, productivity, and quality Analysis of information feedback and development of SP feedback systems in line with European partners. Development, implementation, and management of quality site visit systems including virtual quality visits (VQV). Development, implementation, and management of quarterly SP Scorecard Systems using valid ARC reports. Management of UK, Ireland, and Benelux warehouse storage for both Corporate and Private. Monthly analysis and review of financial performance and margin analysis.

Key Tasks and Responsibilities

Relationship management between service partners and Crown for long-term working partnerships. Reporting back to Head of Client services on the monthly operations meeting, responsibility for ensuring one is held and that it provides a forum for discussion. Identifying and implementing quality performance improvement opportunities and measures. Develop staff engagement results to show motivated and engaged people. To analyse and provide a better understanding of the HHG’s margins on our corporate/private clients. To find ways in which to deliver improved Revenues and Gross Margins, where possible. Support the company CSR commitment and goals Demonstrate and promote the company vision and values Create client reporting for departmental use Standardise and improve current processes and workflows  

About you - what we are looking for...

Excellent analytical, interpersonal, and verbal/written communication skills Ability to set priorities, manage your time and workload and dependably meet strict deadlines Solution oriented approach to problem solving and decision making Proven excellence in anticipating next steps and providing proactive communication to the relocating executive and /or client Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders. Cultural sensitivity & awareness Strong verbal and written communication and presentation skills.

 

Your experince....

Warehouse and logistics experience is required for this role Experience with in the Removal, relocation, mobility industry is not essential Knowledge of the safety and legal procedures for handling and receiving goods Knowledge of the functionality of machinery and equipment

What we offer

25 days of paid annual leave 1 extra day off to celebrate your birthday 2 days for Corporate Social responsibilities Dynamic working environment in a leading international company Company healthcare cash plan
 

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

We are CARING about people and their experience Always DETERMINED to do our best and to always keep improving We are genuinely THERE when our customers and colleagues need us We encourage the SHARING of knowledge amongst each other We continuously remain OPEN-MINDED to stay innovative