If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 40 minutes.

Step up to the ambitious challenge of achieving best-in-class delivery time in some of the country’s most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers, and restaurant partners. You will have access to unlimited data to facilitate creative decision-making and access to a world-class tech team that can turn your recommendations for the country’s operations into an efficient reality. 

This role is for a senior leader (Head of Operations) of Glovo’s operations team, which focuses on working with the Glovo team to support our couriers and partners in improving their operations and user experience around delivery. 

THE JOURNEY

Team Leadership & Development: Lead and mentor the Operations team, fostering a results-driven and growth-oriented culture. Performance & Strategy: Set and track operational KPIs, ensuring continuous improvement in efficiency and service quality (delivery time, fail rates, orders per hour, courier utilization, etc.) Cross-Functional Collaboration: Work closely with Commercial and other teams to enhance operational performance and drive growth across Kenya. Courier acquisition: Identify and engage potential couriers through various online and offline channels, ensuring we optimize funnels and are well-covered during all periods. Courier & Fleet Experience: Prioritize an exceptional experience, making the platform the preferred choice for our courier partners. Partner operations: Improve key metrics such as preparation time, waiting time, menu quality, and more.

WHAT YOU WILL BRING TO THE RIDE

At least 7+ years of total work experience, with 3+ years managing teams in high-demanding positions. Work in marketplaces, logistics, consulting, investment banking, or related fields are a plus. Bachelors / Masters degree in Engineering, Math, statistics, Business or related fields are a plus. Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions. Great communication and interpersonal skills - you can negotiate contracts with large organizations AND explain Glovo’s value proposition to couriers and micro and small enterprises. Project management skills, highly organized and detail-oriented approach. Excellent knowledge of Google Suite and/or MS Office, Excel. Knowledge of the local regulatory environment is not required but will be an advantage.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

🌟 An enticing equity plan that lets you own a piece of the action. 💪 Private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 🏖️ Extra time off, the freedom to work from home  up to two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!