Job description

Within the Operations and Customer Service area (COO Domain), the Operations Payments Services & Investment will be responsible for the Bank's Payments, Cards and Investment area, ensuring the efficiency and correct execution of the transactions. He/She will be able to own the initiatives that contribute to the implementation of the Bank's strategic plan, to drive solutions to the already identified issues and/or the ones that will be raised. He/She will be responsible to manage the relevant teams, to assign proper targets, measure results as well as create and develop the culture of empowerment and operational excellence. The person will support other teams in any cross function/service, including Transformation/Tribe areas on any change requests or projects concerning the area.

 Key Responsabilities:

define the correct organizational structure and size of the area particularly by identifying needs for processes improvements and their implementations.manage the overall operations activities for cards/investment and payments, guaranteeing the respect of the internal procedures, regulation and market rules.manage a proficient relationship with business lines & tribes to define processes scalability opportunities as well as with compliance and risk functions for impacted topics.guarantee a culture of continuous improvement on processes impacting customer services.manage and oversight the performance of outsourcers and ING Hubs and identify opportunity for optimization and efficiency.Contribute to the identification and share of the best practices and guidelines of the Group within the teams.responsible for the engagement and culture of the area. Defines the area's training and development plan with the aim to build high performing teams.responsible for verifying operational and/or organizational processes and supervises the implementation of any corrective actions in line with Regulations and marker rules.establish relationships and alliances with other strategic players/partners, as well as anticipating and influencing possible major regulatory changes related to the segments of responsibility.support risk definition and mitigants, audit and compliance review, key control tests ensuring the good governance of the area.Ensure risk management within the area.

Requirements

University/Master’s degree in economics, finance or related fields7+ years’ experience in a leading role within Operations in a complex and international environment.Experience gained within financial industry/banks managing similar departments,Deep knowledge of payment systems, investment activities and related regulations.Strong track record in operations process re-engineering, optimization and automation.Strong experience in redesigning customer impact processes.Proven background in building and managing high performing teamsStrong track record in project implementation.Leadership and influencing skillsFluent in English (written and spoken).

Soft skills

Inspiring leadershipExcellent interpersonal skillsInfluencing and negotiation skillsStrive for operational excellenceStrong data driven

Duration: Permanent

Location: Milan

Security Rules:

                            

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