**The opportunity** The Distribution Compliance Team is responsible for ensuring the quality and sustainability of the business as the salesforce continues to expand. New and evolving regulations such as the _Financial Products and Services Consumer Protection Act_ (FCPA), Manulife initiative on _Conduct Risk Framework_ and Project Minotaur, will put significant emphasis on the organization’s ability to deliver fair and positive customer outcomes. The Distribution Compliance role is critical in providing guidance and support to the business to meet new regulatory changes and Manulife initiatives. The job holder will be responsible for Distribution Compliance with following key responsibilities: + Subject Matter Expert (SME) for Product, Sales Conduct, distribution compliance and fair treatment of customers across the full policy lifecycle. + Management and oversight of regulatory/compliance obligations; Ensuring controls and processes are in place to detect and mitigate any risk of non-compliance. + Develop and implement the compliance monitoring and testing program for on-going assessment of control effectiveness of PSD risk. + Preparation, review and submission of internal and regulatory reporting within the timeline. **Individual Accountabilities:** + Act as primary reviewer of all life insurance products. + Work with L1 to identify, monitor and report PSD risk that may arise to the Chief Compliance Officer (CCO). + Develop and conduct risk assessment models, tools and controls testing to identify risks and propose the control measure for mitigation approach. + Carry out annual compliance quality assurance testing in accordance with the Distribution Compliance Controls Testing Guide, provision of law, internal rules and regulation and applicable professional ethical standards applicable to Manulife and MCBL sales force. + Oversight the implementation of controls (QA, sample testing, mystery shopping, etc.) by 1LOD, review the testing results and advise on the mitigation actions. + Ensure that the complaints, allegations, indicators (from various sources) relating to agent sale misconduct are properly and timely assessed to provide fair feedback to customer and for appropriate disciplinary action imposed on the violation agents. + Ensure that the sales misconduct & distribution fraud investigation are conducted, including progression of activities or steps moving from evidence gathering tasks, data/information analysis, to theory development and validation, to forming reasonable ground to believe, to interview directly the related parties and finally to enforce ethic code timely. + Review the sales & marketing documents to ensure regulatory compliance. + Review appropriateness of sale compensation structure, etc. ensure that no Salespeople are incentivized based on compensation and incentive programs that favor certain products or features over the interests of clients. + Conduct TPDD on the sale partners as company requirements + Main coordinator for the Internal Audit Examination, Divisional Quality Assurance Testing and Divisional Compliance Testing. + Other tasks and projects as assigned by the Chief Compliance Officer. **How will you create impact?** Role will report to Chief Compliance Officer. **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + Minimum 7 years relevant experience in insurance, financial services industry or regulatory bodies in Compliance. + Knowledge of financial services industry, related legislations, regulators, industry best practices and professional standards, especially in Product, Sale & Distribution Compliance. + Knowledge and experience in insurance product. + Good interpersonal skills to work with various stakeholders and as a team. + Able to work under pressure with good Compliance judgement skill. + Professional qualification in law or accounting, insurance, fraud examination is an asset. + Customer centric attitude and a sense of execution urgency. + Able to work independently and proactively, as well as be a team player. Support on local and regional projects. + Familiarity with system reports and presentations utilizing excel and PowerPoint skills. + Establish and maintain relationships with industry association and members. **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first cultureWe lead with our Values every day and bring them to life together. + Boundless opportunityWe create opportunities to learn and grow at every stage of your career. + Continuous innovationWe invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. + Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong. **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Working Arrangement** Kombinasi