**The opportunity** The Head of Resourcing, Development & Engagement - Manulife China Bank Life Assurance Corporation (MCBL) is responsible for the attraction, retention, and enablement of the right people to support our business objectives. The incumbent will develop and implement end-to-end strategies and initiatives around recruitment, training, leadership development, performance management and employee engagement aligned with overall company strategy and business objectives. Leveraging customer segmentation data, bank strategy and priorities, as well as Manulife’s global and local capabilities, the incumbent will develop and execute key initiatives and strategies aimed at tapping new opportunities in new and existing segments within the bank, through digital, new products and propositions, as well as data analytics. The incumbent is expected to work closely with MCBL and Manulife Philippines colleagues as well as counterparts in China Bank to drive key priorities to grow our business. **Responsibilities:** + Develop Performance Enablement Strategy and Roadmap aligned with Manulife, MCBL and China Bank strategy and priority initiatives + The incumbent will lead a team supporting the following areas: + **Recruitment –** Responsible for the attraction and onboarding of MCBL Sales Team that are capable and qualified to deliver on MCBL business objectives, deploying targeted recruitment campaigns and leverage data-driven assessment tools and analytics throughout the process + **Distributor Experience** – Responsible for developing and enhancing the end-to-end distributor journey to give MCBL Sales Team the necessary tools and change management support to succeed and address pain points to ensure talent retention and upward career mobility. + **Leader Development –** Provide coaching and mentorship to MCBL Sales Leaders to empower them to motivate their teams, drive sales objectives, and be on the ground coaches and trainers for their sales teams; Develop organization capability of leaders to help assess team strength and composition to be able to structure the team to support business objectives + **FSA Training –** Responsible for Rookie Training Program to enable new recruits to quickly learn about MCBL products and processes, pass required regulatory exams, and be able to make an immediate impact on the business. Incumbent will also be responsible for continuing development training and change management support based on new products, focus propositions (ex. Health), and new technology / processes implemented (Change Management); Set-up success measures across different partners/players ensure accountability in FSA’s enablement/productivity + **Employee Engagement –** Overall lead for MCBL Employee Engagement programs including but not limited to Gallup Engagement Score and Actions, Townhalls and Coffee Chats, and internal communications + **Performance and Validation Management –** Lead the Sales Performance and Validation Management process to support sales leaders in performance coaching, discussions, and decisions for underperforming FSAs. + Communicate and present key insights, initiatives, and results related to Performance Enablement to stakeholders including Manulife, MCBL and China Bank leadership as well as sales frontliners to show overall progress of initiatives + Partner with regional and global colleagues to seek out, and leverage, opportunities to test, learn, and adapt new strategies and opportunities for MCBL in relation to performance enablement + Continuously monitor and communicate industry and competitive trends for bancassurance in relation to people strategy and performance enablement + Support MCBL President in ad-hoc strategic projects, reporting, and governance **Skill Set and Competencies** + Strong understanding of the required capabilities, competencies and success profiles for successful salespeople in the insurance and financial services industries + Demonstrates passion for coaching and mentorship with a good understanding of how professional development and performance enablement can drive business objectives and sales growth + Relatable and strong presentation and communication skills that will allow the incumbent to translate strategy into easy-to-understand on-the-ground concepts that can easily be applied and executed + Can adapt communication and learning strategy based on target audience (leaders, FSAs, bank referrers etc) + Collaborates effectively with the team as well as internal, and external stakeholders while not afraid to constructively challenge current ideas and ways of thinking to better the business + Possesses a sense of ownership, accountability, and commitment to the work being developed and delivered + Comfortable with fast changing trends and evolution of strategic priorities and needs of customers, the business, and our partners + Strong leadership skills, particularly for cross-functional teams + Entrepreneurial Mindset that seeks out new opportunities and embraces change **How will you create impact?** The role will reports directly to the President of Manulife Chinabank. **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + Bachelor’s Degree with at least 10 years relevant experience, preferably in Insurance / Financial Services, in a Learning and Development, Talent Enablement and/or Sales Training Role + At least 5 years leadership experience in a relevant role and / or industry + Strong relationship and stakeholder management experience + Strong, relatable communication and presentation skills + Understands the Philippine insurance industry + Data driven in making decisions and crafting strategies **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first cultureWe lead with our Values every day and bring them to life together. + Boundless opportunityWe create opportunities to learn and grow at every stage of your career. + Continuous innovationWe invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. + Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong. **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Working Arrangement** Kombinasi