Lead and inspire a team of professionals, fostering a culture of innovation and excellence Set and ensure the reach of relevant team KPIs to help maintain excellent performance Provide guidance, mentorship, and professional development opportunities Acquire new clients through effective sales pitches and presentations Manage and nurture client relationships to ensure their success and satisfaction Identify opportunities for upselling and cross-selling UTAK POS products and services Collaborate with third parties to develop strategic partnerships that enhance our offerings Negotiate and execute partnership agreements that drive business growth Generate original ideas and initiatives to expand our client base and improve departmental performance Implement data-driven practices to derive insights and make informed decisions Develop strategies for client retention and loyalty Address client concerns promptly and effectively, ensuring their long-term satisfaction Analyze departmental data to identify areas for process optimization Streamline department protocols and workflows for enhanced efficiency