The opportunity
The head of Top Tier Management is responsible for overseeing and managing the core producers and leaders’ development ecosystem in collaboration with the zone, value stream, and enablement teams. The role has ownership on the development of top tier advisors and leaders in terms of scale, productivity, and longevity. The head will also help in driving activation across advisor and leader segments by embedding the Manulife Agency System and ensuring adoption of our business tools / system to deliver on the strategic ambitions of Agency.
Responsibilities
Define and own Top-Tier vision and strategy - Design to-be state for Top Tier program:
Define tiers of agents / leaders and associated qualification criteria and benefitsRewards, campaigns, and recognition (e.g., celebratory events, “Wall of Fame”, priority access to corporate facilities / assets)Capability development (e.g., exclusive workshops covering trending topics, skills, etc.)Drive Business support through various back office and enablement teams (e.g., high-net-worth support, digital branding, leads, dedicated / expedited underwriting)Community building (e.g., regular comms / get-together events)Actively Manage cohorts of top-tier agents and leaders
Maintain cohort segmentation and associated reporting (e.g., headcount, performance)Identify and execute cohort level actions / interventions to steer performance – e.g.,:Priority allocation of prospect leads1:1 coaching / shadowingStudy group to refresh sales techniques – H&P, cross-/ up-sell, etc.Regular check-ins to collect feedback / insightsDrive an annual growth in the number of MDRTs
Analyze data to gather insights to be shared and discussed with and used by zone agent development teams in their performance reviews and action planning.Develop, launch, and promote rewards, recognition, and incentive programs specifically designed to drive new MDRT qualifiers and repeat qualification.Review, enhance, and promote the agency benefits program for MDRTs.Develop recruitment materials and programs to target MDRTs from competition.Develop programs to drive the number of validating leaders and leaders qualifying to segmentation levels
Analyze data to gather insights to be shared and discussed with and used by zone leader development teams in their performance reviews and action planning.Develop, launch, and promote rewards, recognition, and incentive programs designed to advance the capacities of our agency leaders.Review, enhance, and promote the agency benefits program for leaders as they achieve segmentation levels.Develop recruitment materials and programs to aide our leaders in growing and developing their respective teams.Development and implementation of the Manulife Agency System
Review and develop the Manulife Agency system to enable the execution of the strategic priorities of growth top tier segmentsEmbed the Manulife system as part of the cohort management strategyConduct field audits, interviews, and inspections on the utilization of Manulife performance management tools and develop solutions and action plans to address performance gaps in collaboration with the zone teams.Promote usage of Manulife management tools to increase utilization and drive performanceExecution of proposition marketing with Agency
Collaborate with propositions, MIMTC and marketing teams to identify opportunities to improve the capability of the top tier segments on key propositions as defined by the company (e.g. Health, Long term savings)Develop an eco-system for any propositions (health, retirement, education, etc.) in collaboration with products, MIMTC and marketing teamConduct regular surveys and insights gathering from top tier segment on the Manulife propositionsCollaborate with cross functional teams on gather market intelligence on the propositions to enable feedback loops in the product development life cycleHow will you create impact?
The Top Tier Management Head will report to Chief Agency Officer. This role is responsible for overseeing and managing the core producers and leaders’ development ecosystem in collaboration with the zone, value stream, and enablement teams.
What motivates you?
What we are looking for
What can we offer you?
Our commitment to you
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
Hybrid