About this opportunity:
Ericsson invites you to join our team as a Service Delivery Line Manager. This dynamic role is focused on supporting service sales directly or indirectly through the allocation of our team's resources. As a Service Delivery Line Manager, you will play an essential role in aligning with and understanding our overarching Service Delivery Processes, Models, Tools, and Strategies. Safety is paramount in our operations, with all work being carried out within Occupational Health and Safety requirements. This opportunity requires the management of both our internal workforce and our ARPs/ASPs. Acting in accordance with the respected Ericsson Leadership Framework, the successful candidate will promote the organization's corporate values, ethics, and culture, driving optimum performance.
What you will do:
• Governance and reporting across Optimise portfolio
• Translation and execution of strategy
• Communication planning and execution across the organisation
• Cost centre monitoring, management and reporting
• Human resource monitoring and management
• Competence management
• Talent planning
• Drive social engagement and team morale
• Escalation point for all critical operational issues relating to portfolio
• Represent Optimise in relevant governance forums
• Process and cost optimisation
• Drive accuracy of costing and scoping within presales
• Reporting and engagement with MOAI Head of Optimize
• Planning and execution of work incl risk management, change and financial performance to ensure delivery excellence
• Drive Performance Management for the Unit to achieve objectives
• Responsible for adherence to BA Service Delivery strategy and global Processes, Methods, Tools to ensure compliance
• Manage Unit succession planning to secure business continuity
• Ensure service delivery execution as per defined KPI/SLA/targets
• Identification of add-on-sales and new business opportunities to support Sales
The skills you bring:
• Extensive experience (7+ years) as a senior leader within the Telecommunications industry, preferably within the Optimisation domain
• Extensive experience (5+ years) managing technical service delivery organisations either as a direct manager or project manager
• Experience working in a project environment (presales and execution)
• Training and awareness in local statutory HSE requirements.
• Entrepreneurial & commercial thinking
• Senior stakeholder management
• Strong and structured communicator
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: Australia (AU) || Melbourne
Req ID: 755999