Head Waiter ( **Job Number:** HEA000034 ) **Description** + Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly + Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service + Take charge of customers’ bill payments and complaints and escalate complex issues to the Supervisor + Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager + Participate in achieving set targets for the brand shop + Participate in the restaurant’s opening / closing duties, including counting / recording tips whille ensuring the respect of the norms and internal standards + Prepare and send the daily order to the storekeeper to refill the needed items + Conduct, upon need, briefings for the assigned team members **Qualifications** + Technical Degree in Food and Beverage or Hospitality Management + Minimum 3 years of experience in F&B operations / Café , out of which 1 year in a similar role + Fluency in English + Commercial Understanding: level 1 + Communication Skills: level 2 + Cultural Awareness: level 1 + Customer Focus: level 1 + Driving and Achieving results: level 2 + Initiative: level 2 + Teamwork: level 2 **Organization** : Paul Café **Primary Location** : United Arab Emirates-UAE, Dubai, Deira City Center **Schedule** : Full-time **Unposting Date** : Ongoing **Req ID:** HEA000034