RESPONSIBILITIES:

In coordination with Healthcare Benefit Navigators, support screening and enrollment
activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares,
Child Care Vouchers, IDNYC, etc.; accompanying clients to related public benefits
appointments as needed for supportSort and review public benefits related mail; contacting clients to share relevant
updatesAssist in scheduling client medical and dental appointments as neededIn collaboration with the Healthcare Benefits Navigators and other team members,
develop relevant educational materials to support client access, knowledge and
navigation of public benefits systems; delivery of workshops to clients as neededCollaborate with other Health & Wellness Department interns on the
development/updating of a Community Resources Guide through desk review and
outreach activitiesKeep thorough and accurate case file documentation in Program folders and related
excel spreadsheetsKeep all digital files up to date and create new digital client files as neededCommunicate client concerns and potential challenges to Healthcare Benefits
Navigators/Health & Wellness Department Manager

LEARNING OBJECTIVES:

Gain experience with the U.S refugee resettlement process and services available to
clients specifically in/ around New York City.
Gain experience in identifying clients' needs to appropriately coordinate medical care
and connect them to necessary supportive services within the community.
Gain experience with conducting wellness assessments 6 months and 12 months after
ICM enrollment and keeping thorough and accurate case file documentation of all
direct services provided to clients.
Develop skills in creation and delivery of workshops addressing client housing,
employment and resource benefits navigation