Health Benefits Supervisor - Spanish Speaking Required (Departmental Promotional Only) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4734346) Apply  Health Benefits Supervisor - Spanish Speaking Required (Departmental Promotional Only) Salary $101,670.40 - $127,108.80 Annually Location County of San Mateo, CA Job Type Full-Time Job Number E486B Department Health Coverage Unit Opening Date 01/16/2025 Closing Date 1/30/2025 11:59 PM Pacific Bargaining Unit 37 + Description + Benefits + Questions Description The San Mateo County Health is seeking a qualified Health Benefits Supervisor to supervise staff performing a variety of tasks involved in determining eligibility of patients for and enrollment to healthcare financial assistance programs; plan and coordinate program and administrative services; develop and implement program goals and procedures; and ensure compliance with departmental goals, policies and procedures. The current Spanish-speaking required vacancy is with the Health Coverage Unit. Primary responsibilities will include: + Supervision of Health Benefits Analysts (HBAs) working remotely and stationed throughout the county including the San Mateo Medical Center (SMMC) clinic sites. + Co-coordination of operations of the HCU SMMC offices including overseeing the client flow in the offices and providing guidance and support to HBAs providing health coverage enrollment assistance. + Co-coordination of activities and projects with community and county partners including Behavioral and Health Recovery Services (BHRS), Health Plan of San Mateo and San Mateo County Human Services Agency. + Co-coordination of the various uninsured outreach, referral, screening, eligibility, and case management processes at all SMMC sites. + Providing public health coverage outreach and enrollment assistance to County residents as needed. The ideal candidate will have experience effectively planning, organizing, prioritizing, and supervising the work of clerical personnel; knowledge in various public health coverage programs to coordinate processes involved in eligibility for and enrollment in healthcare programs; work independently with minimal supervision using initiative and sound independent judgment; coordinate outreach activities to specific populations; and communicate effectively and establish and maintain effective positive working relationships with those contacted in the course of work. Previous leadership experience is highly preferred. Examples Of Duties Duties may include, but are not limited to, the following: + Plan, assign, review and supervise the work of assigned staff; train staff in work procedures; ensure the professional development of staff; and develop individual and team performance. + Evaluate employee performance, counsel employees and effectively recommend initial corrective action and other personnel decisions. + Train staff in County policies and procedures and State and/or Federal laws, rules and regulations. + Support, assist and guide workers in difficult situations. + Develop and implement program goals for assigned functions. + Monitor quality of work, identify problems and recommend corrective action. + Foresee and implement change. + Coordinate assigned functions with other County staff and departments. + Collect and analyze information, draw sound conclusions and prepare effective recommendations + Prepare a variety of special and periodic reports. + Assist the public with enrollment in various health care coverage programs such as Medi-Cal, Covered California, Access and Care for Everyone (ACE), Kaiser Community Health Care Program (CHCP), SMMC Discounted HealthCare Program (DHC) and Charity Care Programs. + Provide final eligibility for the County financial assistance programs such as the ACE, DHC and the Charity Care Programs. + Interact with staff from community-based and county organizations such as the Health Plan of San Mateo, the Human Services Agency, the Public Health Division, and other organizations. + Assist patients who have billing issues including re-coding visits and referring accounts to Patient Financial Services. + Perform related duties as assigned. Qualifications Knowledge of: + Principles and practices of employee supervision and training. + Principles and practices of the specific program areas to which assigned. + Principles, practices and techniques of administrative and programmatic research and analysis. + Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines related to the program area. + Computer applications related to the work. + Office administrative practices and procedures, including records management and the operation of standard office equipment. + Public and community resources and programs the interrelationships of the various disciplines in the health and human services field. + Interviewing techniques. + Workload planning and prioritizing techniques. Skill/Ability to: + Plan, assign, supervise, review and evaluate the work of others. + Train staff in work procedures and provide technical and programmatic assistance to staff. + Administer and coordinate programs; coordinate individual and group efforts. + Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions. + Develop, monitor and analyze budgets and program performance. + Analyze, interpret and apply various regulations and requirements. + Organize, manage and monitor cases and maintain accurate files, records and statistics; write and interpret reports. + Analyze information and situations and use sound independent judgement to make decisions and determine appropriate courses of action. + Deal tactfully and effectively with a variety of individuals who may be emotional, hostile or irate. + Establish and maintain effective and cooperative working relationships with those contacted in the course of the work. + Communicate effectively orally and in writing with people of diverse backgrounds and cultures. + Deal effectively with divergent needs of customers. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of experience performing assessment, placement and/or healthcare financial assistance program eligibility work within the last five years. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questions. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply " button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Thursday, January 30, 2025 11:59PM PST Application Screening: Week of February 3, 2025 Combined Civil Service and Departmental Interviews: Week of February 17, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels. Analyst: Debbie Kong( 01162025) (Health Benefits Supervisor - E486) Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01 IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand this important information. Proceed to supplemental questions. 02 This recruitment is Departmental Promotional Only. Only current County of San Mateo employees in the San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date may apply. Are you currently a San Mateo County Health employee in a classified regular, probationary, extra-help/limited term position prior to the final filing date with at least 1040 hours of continuous service? (A "No" answer will disqualify you from this recruitment.) + Yes + No 03 Fluency in Spanish and English is REQUIRED. Are you fluent in both Spanish and English? A "No" answer will disqualify you from this recruitment for not meeting this requirement. + Yes + No 04 Describe your knowledge of the various public health coverage programs specifically Medi-Cal, Medicare, Covered California, and the Access and Care for Everyone (ACE) programs. 05 Describe your experience providing leadership to staff engaged in both determination of eligibility and enrollment into public health coverage programs. Be specific. 06 Describe your experience facilitating or coordinating assignments and projects related to healthcare programs for underserved populations. Include the types of activities conducted and the targeted populations. 07 Describe a specific project in which you had the lead role that best demonstrates your ability to coordinate projects involving multiple partners from different departments and organizations. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email