Position Summary Registers and directs clients and their animals to the correct waiting area; creates, reviews and updates electronic client and patient health records; establishes patient appointments in electronic scheduling system; collects payments at the time of patient discharge and accurately documents the payments in an electronic record; communicates and listens carefully to provide outstanding customer service; receives and routes telephone calls and messages from clients and veterinarians to appropriate staff. Minimum Requirements Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in a mental health office; or an equivalent combination of education and experience. Desired Qualifications Customer service experience. Experience in processing multiple calls using excellent phone etiquette; excellent communication and computer stills, including proper grammar and spelling; Experience in a fast-paced customer service setting; excellent customer service and proven empathy skills. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume and cover letter Work Hours Friday, Saturday, Sunday, Monday 7am-5pm or 8am-6pm Website WWW.CVM.MSU.EDU/HOSPITAL Bidding eligibility ends January 21, 2025 at 11:55 P.M.