Now is the time to join us!
We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
ResponsibilitiesWho are you?
Guides assist members throughout their health and well-being journey by using Personify Health’s multi-modal approach, utilizing both messaging and telephonic sessions. During Next Steps Consults and Program Guide calls, Guides review member Health Assessment and/or Biometric Screening results, answer inquiries, direct members to the right tools and resources, and aid in activation of programs aligned with their health goals.
Required Internet & Speed Standards: Guides must maintain a reliable internet speed and meet the requirement of at least 10 Mbps upload speed and 20 Mbps download speed.
Internet connection must be hardwired into modem/router (ethernet cable is provided). No MiFi or Wi-Fi connection is allowed when completing calls.
Scheduling Information and Requirements:
Based on current demand, new hires will start at 15hrs/week with potential flex between 15 – 40hrs/week. *Note Guides are approved to work up to 40 hrs per week through 12/31/24
Schedules are created through a combination of meeting outbound and inbound service hours of operation, Guide self-scheduling, and business demand.Business hours of operations (CST): M-Th 7am-10pm, Friday 7am-6pm. Each guide is required to work a minimum of 1 evening per week until 8pm CST. (Inbound services may require more than 1 evening shift)Team Meeting Attendance:
Wednesday 1-2PM CST is required to attend Guide team meeting.
Training Requirements: 2-week training program
Guides will need to be available to participate in training for the first 2 weeks (8am-5pm CST,40 hrs./week) of employment. Training will occur
Monday November 11th-Friday November 22th
Guide are required to attend 4 consecutive follow up trainings on Wednesday 2pm-3pm CST
In this role you will wear many hats, but your knowledge will be essential in the following:
Guides build skills over time to develop enhanced skills to meet the needs of various services through our leveling framework. Majority of this role will be over the phone and will include inbound and outbound telephonic interaction with participants and will include messaging and other forms of communication. Personify Health and employer offerings utilizing a high tech, high touch strategy to help people understand the benefits and programs available. Drive participation in wellness offerings by: Utilizing powerful behavior change techniques to uncover individuals’ needs, goals and interests Serving in a concierge-like capacity to provide personalized recommendations Utilize resources available to answer questions about Personify Health Coaching, our products, and employer-specific incentive design and benefits. Increase member health awareness by reviewing biometric screening results and providing positive reinforcement, recommendations for health risks, and referrals. Maintain quality and productivity benchmarks to ensure goals are being met as part of the responsibilities of this role.You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
QualificationsWhat you bring to the Personify Health team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
Previous experience as a Live Services Guide required.Bachelors Degree Required You have at least one or more years in fields related to the Guide role such as benefits navigation, health education, social work, and phone-based customer support (i.e. health tech, insurance). Experience in individual behavior change and/or sales techniques to increase engagement in program offerings. Experience in employer wellness benefits and/or insurance.You also take pride in offering the following Core Skills, Competencies, and Characteristics:
You are preventative care minded, empathetic, and display humility. You have a growth mindset and are motivated to meet key performance indicators. You find motivation through temporary setbacks and are resilient to rejection. Able to navigate member apprehension and determine how to utilize wellness offerings and benefits. Excellent communication skills and interpersonal relationship management skills (both verbal and written). Quickly adapt to fast-changing processes. Ability to work autonomously with integrity. The ability to utilize multiple systems while maintaining a high level of organization. Able to leverage knowledge and experience to provide feedback on current processes and new services. You are confident initiating conversation with individuals. Comfortable working with a diverse member population.No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $14.00 to $23.00. Note that salary may vary based on location, skills, and experience.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
#WeAreHiring #PersonifyHealth
Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.
Application Deadline: Open until position is filled.
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