Job Summary

The Chart Deficiency Analyst will review each discharged patient's record for incomplete or missing items, identify the responsible practitioner for each of these items & link the deficiencies to the appropriate physician for completion. The analyst will be responsible for verifying chart completion & monitoring the applicable queues. The position will also be responsible for timely notification to physicians of pending records that need completion, identifying those physicians who will be placed on delinquency listing & notifying appropriate hospital personnel/departments of delinquency issues.

Responsibilities

• Reviews each record for missing documents, missing signatures, or missing text according to procedure.

• Assigns appropriate deficiencies to physician(s) according to procedure.

• Maintains analysis turnaround within required time frame.

• Generates physician notification letters according to policy.

• Answers questions the physicians may have about deficiencies & how to access assignments/complete deficiencies in EMR or directs to appropriate person for clarification.

• Monitors "reanalysis queue" daily & reassigns deficiencies when appropriate.

• Verifies physician dictation on the dictation system if physician indicates delinquent records have been dictated & dictated report is not in EMR.

• Provides reports to hospital personnel/departments on incomplete records & physician delinquencies according to procedure.

• Maintains incomplete record rate below 50% of discharges per JCAHO standards.

• Uses initiative & creativity to encourage physician compliance with chart completion policies.

• Performs chart reviews as needed.
Behavioral Expectations:

• Be able to adjust work speed for peak periods and slack times.

• Be involved in problem solving on a day to day basis.

• Complete work assignments on time.

• Seek help to deal with problems.

• Use a friendly tone of voice.

• Verbal communication is correct at all levels.

• Non-verbals are in agreement with the verbal message.

• Pass information in a correct and timely manner.

• Use appropriate language; no profanity.

• Be open to new ideas and situations.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education 

• High School Diploma or GED (Required) Experience: 2 years Substitution: Successful completion of related program pertaining to the medical records/health information area. May substitute for 2 years experience.

Credentials 

• No Certification, Competency or License Required

Work Schedule: Days

Status:  Full Time Regular 1.0

Location: Document Center Building

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org