Summary Incumbent is the principal health system advisor and staff assistant to the Deputy Chief of Staff, Quality and Patient Safety. The VA Ann Arbor Healthcare System (VAAAHS) is a 1a complexity VHA Medical Facility. The incumbent is responsible to provide a high degree of analytical ability, interpersonal skills, and specialized knowledge in the area of health care service administration with a focus on medical care delivery, quality, and more. Responsibilities Major Duties and Responsibilities Operational Analysis and Coordination Deputy Chief of Staff's Office in planning, developing, coordinating, and managing its various programs, and assessing individual and programmatic adherence to those goals through devising and applying appropriate measures. This includes both qualitative assessment, such as internal outcome and process measures, and quantitative assessment, such as oversight of workload productivity, revenue generation, responsibility for financial accountability, and medical services and business analysis and support for both clinical and administrative contracts. The Health System Specialist (HSS) , maintains close liaison with the direct care health services reporting to the DCOS, assists the DCOS in coordinating the efforts of the services so that the patient care, teaching and research missions of the healthcare system are met. He or she maintains continuous effective personal relationships with all service chiefs and their staff on matters concerning the office of the DCOS. The incumbent conducts and directs special studies and analyzes complex problems relating to administrative issues concerning the DCOS. S/he recommends solutions and supervises the implementation of the solutions once they are approved. HSS is responsible for acting on directives from Veterans Health Affairs, VISN, OIG, and the Joint Commission and for writing policies applicable to the healthcare system based on these directives. HSS provides position management advice and recommendations to Service Chiefs and Administrative Officers including providing advice on the distribution of workload among positions and organizations, and the skills mix or categories of employees needed to do the work. The incumbent may develop major organizational proposals that involve extensive analysis prior to recommending significant changes in workforce distribution, positions, and/or functional responsibility. Consultation and Advising HSS works with the DCOS, Service Chiefs, and Administrative Officers to develop, analyze, evaluate, advise on, or improve the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similar functions of management. HSS supervises special studies and surveys employing the principles of scientific management to assist and advise the DCOS as to the most effective method for accomplishing the Medical Center's mission and goals. The incumbent analyzes management techniques, processes, and styles for improving organizational effectiveness. HSS makes recommendations for effective organizational changes and analyzes multifunctional programs within the medical center to determine whether the management system in current use efficiently accomplish objectives sought and whether they provide controls necessary for sound management. HSS provides advice and recommendation to Service Chiefs and the Administrative Officers, including advises on the distribution of workload among organizations and the positions needed to do the work. His/her analytical techniques are varied, and many are complex. S/he performs work related to reviewing and monitoring the impact of programs, plans, procedures, and methodologies; and/or analyzing quality initiatives and processes. Supervisory Activities HSS provides direct supervision to support staff within the Deputy Chief of Staff office.. S/he is responsible for maintaining and updating position descriptions, establishing performance standards, conducting semiannual evaluations and annual performance appraisals, counseling or issuing disciplinary actions for staff who performance or conduct is marginal or unsatisfactory, assisting in the development of teams for improvements and potential awards, interviewing, selecting and hiring new staff members, and requesting resources for continuing education. The incumbent is responsible for developing and distributing supervised employees' schedules of work. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: ADHOC Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist/PD932030 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/05/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Interchange Agreement: Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. You will be rated on the following Competencies for this position: Integrity/Honesty Manages and Organizes Information Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.