Job TitleHealth Systems Customer Project Manager DI/IGT

Job Description

Customer Project Manager:
In this role you will be responsible for the effective execution of the Order Realization Process (ORP) and active Involvement in Order Acquisition Process (OAP). The Customer Project Manager is overall responsible for delivering projects within DI-IGT businesses on time, on budget and to required standard.

Your role:
Support Order Acquisition Process (OAP) - Site planning

Work closely together with the sales team / Key Account Manager to support the OAPSite assessments to understand the local situation and the real customer needTrigger Site Planning to create a site preparation package to get upfront insight in room lay-out and technical specificationsSeamless interface between customer and business center aiming to achieve “right first time’’ room planning and support on-time deliveryCreate project plans / budgets and perform risk assessment during the OAP to meet Customer needs and to create a beneficial quote

Order Realization Process (ORP) - Installation Project

Be the main interface during the project towards the customerCreate project and milestone date /planning in project management tool (PSA)Ensure that all required materials, resources and activities are ordered, planned and executedWeekly review installation project plan with all stakeholdersManage issues according escalation processManage risks and ensure that the project stays within budget and on-timeOrganize the execution of the actual installation and required user trainingEnsure Customer Acceptance (and signed handover document).Escalate deviations from plan / budget to Supply Chain ManagementAble to support full-multi modality projects

You're the right fit if you have:

Education and Certifications

Master or bachelor degree or an equivalent combination of related experience and educationProject management experience; CAPM or PMP certification preferred.

Professional Experience

At least 2 years of experience in equipment installation projects (B2B) in the Healthcare Industry.Proven track of leading project implementations or team coordination of both internal and external resources.

Technical Knowledge

Expertise in site preparation and planning for various modalities, including knowledge of product specifications and room requirements (e.g., supporting clinical workflows).Understanding of supply chain processes.

Skills

Strong organizational skills and attention to detail.Ability to manage multiple projects simultaneously.Effective communication and customer interaction skills (both phone and face-to-face).Proficient in tools such as Outlook, Word, Excel, MS Project, and other Windows-based applications.Fluent in English (verbal and written), plus the local language.

Personal Qualities

Tenacity and resourcefulness in assessing and resolving problems.

How we work together

his is a field role and we expect it will be formed mostly at the customers’ or suppliers’ locations.
We are looking for candidates based in Puglia. The geographical scope will be in the South district with main focus in Puglia, Basilicata and Molise.

About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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