**Overview** **Fairview is looking for a Health Unit Coordinator to join our ED team at our Fairview Ridges Hospital in Minneapolis, MN.** **Job Summary:** The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the “first impression” guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions. **Schedule:** + 0.75 FTE (60 hours per pay period) + evening/night shifts + every third weekend **About the location:** For families and individuals living south of the Twin Cities metro area, the emergency department at M Health Fairview Ridges Hospital in Burnsville is a convenient option when you need care for an immediate or critical health concern. Located where Interstate 35E merges into Interstate 35W, we serve many communities in the area, including Burnsville, Apple Valley, Lakeville, Savage, and Eagan. Our emergency medicine physicians, nurses, and medical staff can treat patients with any type of injury or emergency medical need. Our Ridges Hospital emergency care team is also highly experienced caring for children and teens. In fact, a portion of our emergency department is dedicated to pediatric patients. Ridges also has a pediatric inpatient unit staffed by pediatric hospitalists who are ready to provide high-quality care in a child-friendly setting. Child-Family Life specialists are available in the emergency department in the evenings, and they’re often available to assist during the day, as well. **About Fairview** Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies, and benefit management services. **Apply today to join our 34,000+ employees and 5,000+ system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other. ** **Responsibilities Job Description** **Job Expectations:** **Patient & Guest Experience:** + **Greeting and Interacting:** Greet patients, visitors, physicians, and hospital personnel professionally and positively, utilizing ADIET (Acknowledge, Duration, Explanation, Thank You) skills. + **Prompt Response to Requests:** Answer patient call lights and intercoms promptly, ensuring that all requests are relayed in a timely manner. + **Phone Etiquette:** Answer phones promptly, courteously, and actively listen to customer needs, while anticipating how best to serve them. + **Confidentiality:** Protect patient privacy by maintaining confidentiality of protected health information in a highly visible setting. **Operational Coordination:** + **Meal Ordering:** Follow procedures to order patient meals daily, ensuring accuracy and satisfaction with dietary needs. + **Support for Care Staff:** Coordinate activities on the unit to help support patient care staff in fulfilling patient needs. + **Multitasking:** Demonstrate the ability to manage multiple tasks simultaneously, especially in a busy and interruption-prone environment. + **Supplies Management:** Order and maintain an adequate stock of office and unit supplies, ensuring continuous availability. + **Telephone Management:** Take telephone messages and direct communication in a timely manner, ensuring all messages are addressed appropriately. + **Effective Communication:** Use communication systems efficiently to process both routine and emergency transactions. **Administrative & Information Management:** + **Maintain Unit Information:** Manage and protect confidential patient-related documents such as daily census sheets, brainboards, diet sheets, and schedules. + **Team Interactions:** Interact with healthcare team members, patients, and the public courteously and promptly, ensuring a collaborative environment. + **Maintain Cleanliness:** Ensure the nursing station desk and supply areas are orderly and clean. + **Scheduling Coordination:** Work with the charge nurse to coordinate scheduling for tests, patient events, lab work, and other department procedures. + **Collaborate with Nursing Staff:** Work collaboratively with nursing team members to ensure smooth operations and efficiency within the unit. **Medical Record Management:** + **Track Patient Data:** Manage the flow of medical records and data within the unit to support safe patient care processes. + **Prepare Medical Records:** Prepare patient medical records with the necessary forms and documents. + **Request Medical Reports:** Acquire medical report information as needed, ensuring accuracy and confidentiality. + **Process Patient Charts:** Handle patient charts for admissions, transfers, and discharges, ensuring all information is up-to-date and complete. + **Confidentiality:** Maintain strict confidentiality of patient information, sharing it only with those who have a legitimate need to know. + **Use of Computer Systems:** Accurately input and track patient data using computer systems to support patient care and safety. **Order Management:** + **Fulfilling Orders:** Ensure all physician orders are fulfilled, including necessary equipment and services, within the scope of responsibilities. + **Order Accuracy:** Double-check orders for accuracy and report any changes or issues with healthcare providers to ensure patient safety and care quality. This role plays a vital part in both the administrative and patient experience aspects of the unit, contributing to the efficiency of the department while ensuring the highest standards of patient care and confidentiality. Your attention to detail, effective communication, and ability to work in a dynamic environment will directly impact the quality of care provided to patients and the efficiency of the healthcare team. **Qualifications** **Requirements:** + **Experience:** Minimum 1 year of administrative or customer service experience. + **Skills:** Strong computer skills. **Preferred Qualifications:** + **Experience:** + 2+ years of administrative or customer service experience. + Previous experience in health, pharmacy, or hospitality settings. + Completion of a Health Unit Coordinator (HUC) training program. + Previous HUC experience. **Desired Characteristics:** + **Prioritization Skills:** Ability to creatively prioritize tasks and set priorities effectively. + **Customer/Patient Service:** Consistent focus on providing excellent customer and patient service in every interaction. + **Communication Skills:** Excellent public relations and interpersonal communication skills. + **Teamwork:** Ability to work effectively as a team member to deliver outstanding care. + **Computer Skills:** Proficiency in using appropriate computer applications. + **Independence and Critical Thinking:** Ability to work independently and demonstrate critical thinking skills. + **Adaptability:** Ability to accept change and encourage others to engage in ongoing process improvement. + **Core Values:** Understanding and demonstration of Dignity, Integrity, Service, Compassion, and Innovation. **EEO Statement** EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status **Benefit Overview** Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract **Compensation Disclaimer** An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.