Job Description:

As a Health & Welfare (H&W) Process Engineer you will be an individual contributor supporting operating model transformation within H&W. You are able to learn quickly and work independently to drive significant, cross-functional re-engineering projects, with a heavy emphasis on identifying and documenting process and technology opportunities which deliver substantial business value. You are customer-focused and passionate about using process, technology, and data to solve sophisticated business problems. You will regularly communicate and interact with business leaders and domain partners to support the development and deployment of impactful solutions. 

The Team

The H&W Process Engineer within Fidelity Health’s Health & Welfare Domain is focused on driving process transformation using technology solutions to scale client delivery and client servicing. The Process Engineer supports several Product Areas and works with cross-functional Agile Scrum teams (squads), technology, and a diverse set of H&W Operations, Servicing, and Delivery business partners.

The Expertise and Skills You Bring

Bachelor’s degree required; Master’s degree or equivalent experience preferred.8+ years of experience, with at least 5 years in process re-engineering; Six Sigma certification preferredExperience in health care, benefits administration, benefits outsourcing services preferredExperience working in or with operations, client implementation, or client servicingProven strategic end-to-end business thinking, planning and decision makingProven success autonomously leading business improvement projectsStrong relationship building, interpersonal and influencing skills to stay aligned with key business partnersAbility to interpret data, analyze complex issues and identify actionable improvement opportunitiesExcellent communication and facilitation skills with an ability to succinctly present key findingsUnderstanding of agile and product development methodologiesAbility to work in a fast paced, ever evolving and growing organization

The Competencies You Bring

Leadership: You are a self-starter and can challenge the status quo, take risks and envision the future while embodying Fidelity’s Leadership PrinciplesProblem Solving: You are comfortable with ambiguity and can analyze complex business processes; can identify, analyze and interpret sophisticated challenges; can offer creative insights that result in practical solutions and significant benefitProcess / Journey Mapping: You have a proven ability to build and maintain process and/or customer journey maps using them to build consensus on current state challenges, identify areas of greatest opportunity and implement practical future state improvementsCommunication: You have successfully facilitated group meetings, driving collaboration and building consensus among various business partnersChange Management: You are able to influence others using a variety of tactics; can build and develop relationships; are comfortable facing adversity and finding common ground; can generate ideas that can be turned into actionable solutions

The Value You Deliver

You will evaluate and re-engineer complex end-to-end processes in partnership with H&W domain leaders, product owners, operations process leaders, client services and other partnersYou will lead and facilitate sessions to understand and document current state, identify problems, and define preferred future stateYou will build an inventory of opportunities/focus areas for business prioritization and product deliveryYour process transformation work will align partners to a future state vision and contribute to the successful adoption and rollout of new product capabilitiesYou will support and collaborate with your H&W domain partners on the delivery of solutions to drive scale, reduce turnaround times, reduce risk and/or improve quality

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.