Skills:
•   Excellent communication skills along with strong writing and editing skills in English
•   Able to manage diverse processes with multiple stake holders.
•   Proven ability in delivering excellent levels of client service.
•   Preferably experienced in conducting transitions/ knowledge transfer activities.
•   Ability to establish robust performance measurement structure.
•   Highly developed critical thinking and analytical skills
•   Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
•   Excellent interpersonal skills and a collaborative management style

Competencies
•   Focusing on Clients 
•   Working in Teams 
•   Driving Excellence 
•   Fostering Innovation 
•   Influencing Stakeholders
•   Developing Talent 
•   Adapting to Change

Experience: 
•   6+ years relevant experience, 5+ years Team Leader experience
•   Experienced leader with proven ability in managing large (50+ FTE) service delivery teams will be
preferred
•   Knowledge and experience in organizational effectiveness and operations management, implementing
best practices
•   Project management experience required

The Role
•   Contribute to the development of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.
•   Partner with leadership to lead change by managing strategic initiatives to meet business needs.
•   Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
•   Manage stakeholder relationships.
•   Lead work transition projects for the BU.
•   Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created
•   Maintain effective governance, control systems and compliance requirements of the company.
•   Oversee metrics to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.
•   Continuously review and establish a robust performance measurement structure
•   Review staffing and workload management for capacity assessments
•   Drive consistency of team methodology, process and deliverables
•   Support process improvement initiatives
•   May support a handful of clients/projects that the specialty team supports in order to get a flavor of the work conducted
•   Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.
•   Responsible for developing team through coaching and team building while serving as an
escalation point for the Operations issues and complaints.
•   Conduct periodic and annual performance reviews for all direct rep
•   Coaching of colleagues under the team
•   Oversee team performance against established quality, security, efficiency and client delivery standards

WTW is an Equal Opportunity Employer