Internal Healthcare Consultant Want to work for a 6x certified Top Employer? Ready for your next career move in Healthcare Consulting? Aon South Africa is recruiting an Internal Healthcare Consultant in our Employee Benefits department based in Cape Town. The role of the Internal Healthcare Consultant (support service admin) is to work closely with Health and Benefit consultants in servicing existing and prospective clients. The incumbent is also a primary point of contact for clients, applying company policies and procedures to provide varied technical and professional inputs in resolving issues that are generally similar of nature. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Responsibility for being the primary point of contact for clients. Responsibility for member management. Responsibility for resolving routine queries via inbound and outbound calls to and from the Aon Resolution Centre. Responsible for providing retention support to healthcare benefit consultants. Responsible for the preparation of the off lodging complaints with the CMS. Responsible for investigation, negotiating and resolving greater acute care cases on behalf of clients. Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa. Assisting in Aon Resolution Centre may be required for a period of up to 2 times per week or as required by Management. Working closely with Health and Benefits Consultants in servicing existing and prospective clients with resolving of applications, requirements, queries and advice. Skills and experience that will lead to success Qualifications A recognised matric qualification An NQF5 or equivalent qualification in Healthcare/Healthcare administration A relevant bachelor's degree would be advantageous Registration as a representative with the FSCA in terms of the FAIS act and CMS Accreditation on 8 medical schemes, 3 GAP cover schemes and 2 occupational health products is required. Knowledge: A well-developed knowldegde of pronciples and practices within a technical/professional discipline The ability to analyse data from medical schemes competently and objectively A good knowledge of policy wordings Skills and Attributes Well-developed analytical skills i.e.problem solving, potential problem analysis and decision analysis Well-developed ability to work in and contribute to teams constructively Well-developed spoken and written communication skills Well-developed influencing and persuading skills Well-developed internpersonal skills Computer literacy in Excel and Word Experience At least 2-5 years' experience in a similar or related role Extensive healthcare experience How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-AO1 2549802