Job Description:

Health & Welfare Center of Excellence -Healthcare Implementation Analyst

The Health & Welfare Implementation Benefits Analyst (BA) will utilize their consulting, analysis, and domain skills to provide the best outcomes for our client, their participants and Fidelity.

The Expertise We’re Looking ForBachelor’s degree or equivalent years of industry experience3+ years of Health and Welfare benefits service experience3+ years of experience (and demonstrated competence, depth, and breadth) of professional experiencePrior client implementation and\or platform migration experience a plusExperience in Agile preferred, but not requiredProficient with Microsoft Office applications

The Purpose of Your Role

The H&W Implementation Benefit Analyst is a key member of the Implementation and Migration team that services Fidelity clients. The role provides for the ability to work in a growing Health & Welfare offering, access to scalable technology while continually improving your knowledge of our Health & Welfare benefits administration landscape.

The Skills You BringAbility to independently handle one’s own workloadRegulatory and legislative knowledge in aligned service areaUnderstanding of benefits administration systemsDemonstrates superb communication skills (written and verbal)Ability to conduct analysis and document findingsProcedure execution and process improvement

The Value You DeliverAlign, plan, and implement new product capability delivery with in-flight implementationsDrive and / or support execution of key implementation activities (example: data conversion load).Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirementsCollaborating with the Director- Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirementsPerforming root cause analysis to identify gaps or trends for continuous improvement opportunitiesSubmitting requests and/or assisting with translation of business requirements to technology partners, as applicableCrafting training material and reference material for participant servicesAssisting and mentoring the broader teamEngaging in and/or leading ongoing courses to support continued personal development

In addition to the above, the Center of Excellence (COE) requires skills in one of the following areas:

Project Delivery- Implementation Support

Provides end to end implementation project supportDevelops process control enhancements and reporting improvementsAssists in establishing and crafting standard process protocolsCompletes required controls to ensure detailed execution/delivery and handoffPerforms data conversion/transition data load/client validations and remediationAssists in the development, execution, and transition of interim needsPerforms testing of Client Data Feeds and remediation of Single Client Feed ErrorsDrive process improvements to improve efficiency, quality, client and associate satisfactionUses analytical approach to problem solveProvide testing support by client teams as needed

How Your Work Impacts the Organization

Fidelity’s healthcare administrative services are backed by the service, trust, and experience that have helped Fidelity become America's Retirement Leader. With over 20 years of experience in Health & Welfare administration, we are applying our experience to bring health and wealth together to drive better outcomes for our clients. In this role, you will be uniquely positioned to deliver the service to achieve those goals.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in crafting and cultivating a work environment that attracts the best talent and reflects our dedication to our associates. For information about working at Fidelity, visit FidelityCareers.com

Fidelity Investments is an equal opportunity employer.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.