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Job Description:

The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.

Job Responsibilities

Manage a team of warehouse staff in performing daily warehouse activities, inbound and outbound, returns and inventory control

Plan and organize manpower and deploy them effectively to maximize productivity to meet key performance indicators

Conduct periodic cycle count activities and ensure good control of inventory to maintain high accuracy and accountability

Effective communication with up and downstream stakeholders, e.g. clients, carrier broker and internal supporting functions

Prepare performance data/KPI reporting requirements for MBR meetings

Follow up with customer inquiry and provide information about services, products and orders status

Resolve all service level issues in a timely manner and maintain strong customer relationship

Review of current work processes to drive continual improvement to optimize operating cost, inventory accuracy, efficiency and control of stock losses and damages

Handle employee performance management, staff development and disciplinary matters

Ensure compliance on quality, security, health & safety practice/guidelines

Maintenance overall cleanliness and tardiness within the warehouse

Job Requirements

Possess a Degree/Diploma in Supply Chain or any related disciplines

Min. of 7-10 years of relevant working experience in Contract Logistics/Healthcare industry

Good knowledge of MS office, SAP and Warehouse Management System

Demonstrate good problem solving, interpersonal skills and leadership qualities

Proven ability to work well independently as well as in a team

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.