Responsibilities

Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.

 

Job Title: Healthcare Services Representative I – Contact Center

Location: Remote

Department: Contact Center

Job Type: Full Time 

Salary Range: $35,240 - $43,535 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Technology Requirements

All candidates must have a Cable, DSL, or Fiber Internet Plan with 50 Mbps or higher Must have your own Desktop or Laptop Computer Windows 10 or higher Operating System for Windows Users Mac Users must have MacOS 10.15 Catalina or Higher

Qualifications

Education

Required: High school diploma

Preferred: N/A

Experience

Required: 1 year experience in a high volume contact center OR 1 year of customer service experience

Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS 

 

Word and Excel

License(s)

Required: N/A

Preferred: N/A

Special Skills

Required: Excellent customer service and telephone etiquette skills

 

Critical thinking skills

Preferred: Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans

 

Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude.

Other 

Required: Ability to speak, write and understand the English language

Preferred: N/A

 

Working Environment: Office

 

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals.  Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. 

 

Why Kelsey-Seybold Clinic?

Medical, Vision, and Dental Tuition Reimbursement Company Matching 401K Employee Reward and Recognition Program Paid time off for vacation, sick, and holidays Employee Assistance Program Continuing Medical Education allowance