Description Job Description: Application Support Analyst – HealthTouch Dietary Management System (Contract, Fully Remote) Are you an IT professional with a strong background in systems and IT support? Do you have experience working with clinical IT systems, including Electronic Medical Records (EMR) platforms? If so, we’re looking for an Application Support Analyst specializing in the HealthTouch Dietary Management System. This fully remote, contract position offers the opportunity to work with a dynamic healthcare environment. The candidate must be willing to support tickets within the Pacific Time Zone and possess direct experience with the HealthTouch system. + Key ResponsibilitiesHealthTouch System Support: Serve as the primary contact for resolving technical issues, performing maintenance, and ensuring optimal functionality of the HealthTouch Dietary Management System. + Ticket Resolution: Monitor and respond to support tickets within the Pacific Time Zone service hours, meeting Service Level Agreements (SLAs) for resolution times. + Clinical IT System Support: Provide support and troubleshooting for various clinical IT systems, including EMRs, ensuring smooth integrations and functionality. + User Training and Documentation: Assist end users with system-related inquiries, deliver virtual training sessions as needed, and maintain up-to-date documentation and resources. + Collaborative Problem-Solving: Work closely with teams across the organization, including IT, nutrition services, and clinical staff, to identify and address applications or systems-related challenges. + Incident Reporting: Escalate and track complex issues with software vendors and provide clear updates to stakeholders. Requirements + Preferred Qualifications/Technical Experience: Proven expertise supporting the HealthTouch Dietary Management System in a professional environment. + IT/Clinical Background: Experience in systems and/or IT support, with strong exposure to various EMR systems and other clinical IT solutions. + Problem-Solving Skills: Excellent analytical skills for troubleshooting and diagnosing technical problems. + Soft Skills: Strong communication, customer service, and interpersonal abilities to effectively work with multidisciplinary teams in a virtual setting. + Time Zone Coverage: Availability to respond within Pacific Time Zone business hours to meet organizational needs. + Minimum Requirements3+ years of experience in IT systems or application support, with a focus on healthcare solutions. + Demonstrated hands-on experience with the HealthTouch Dietary Management System (mandatory). + Familiarity with other clinical systems (e.g., Epic, Cerner, or similar EMRs). + Ability to work independently and manage tasks in a fully remote setting. + Contractual flexibility to provide support for the duration of the project. + Why Join Our Team?Remote Work Flexibility: Enjoy the convenience of working from home while staying connected with a supportive and collaborative team. + Specialized Healthcare Focus: Be a part of a meaningful project impacting patient care and dietary management in clinical settings. + Competitive Contract Compensation: Work as a valued contractor with a competitive pay structure for your expertise. + Growth Opportunities: Expand your resume with experience supporting cutting-edge clinical applications in a healthcare environment. If you meet the qualifications and are ready to bring your HealthTouch expertise to a thriving healthcare solutions environment, we’d love to hear from you! Apply now to help healthcare teams deliver exceptional patient care through streamlined dietary management. Note: This is a contract position, and candidates must have prior experience with HealthTouch. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .