Job Description:

This position is in support of the Cummins Client to provide technical product support for Meritor heavy duty truck components. Responsibilities include technical troubleshooting, warranty adjudication, product support and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products, and processing product warranty claims. Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. 

This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada). The position also includes the processing and verification of warranty claims. Training would be provided on all products and software used in daily tasks.

These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation and EV systems as examples.

Qualifications Include:

Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledgeCandidate must have strong spatial relationship skillsMust be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.Must be able to communicate diagnostic information over the phone in a clear and concise mannerStrong computer and typing skills preferredExceptional attention to detail and documentation skillsTime management and multitasking abilityStrong problem-solving skillsAbility to work well within a teamExceptional customer service skills as this contact center is responsible for the vast majority of interacting with the client’s customers on a daily basis  Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)Education requirement:  A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferredClient places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certificationsCandidates should possess a working mechanical knowledge of Class 7 and 8 “Over the Road Trucks.”

Work Environment:

This position is considered hybrid with a requirement of 3 days on-site in Troy, Michigan.

Further Incentives:

Employees are provided a 6-8 week training on mechanical and electrical automotive troubleshooting, support, and maintenance that serves not only as the foundations of the role, but a continued education for your career.

If you are an applicant from the United States, Guam, or Puerto Rico

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