Company info: Support Services Group is a multinational company with more than 20 years of experience in the service sector. We have over 25 customer service centers worldwide. Three of these are located in Hungary: in Budapest, Szekszárd, and Balatonboglár. Currently, we have more than 250 colleagues, but we are continuously expanding. Our partners come from a variety of sectors, including the automotive industry, commerce, insurance, energy, banking, streaming services, and more.During your daily work, you can expect the following tasks: On this project, after the training period, you will be equipped with all the necessary knowledge to assist the customers of one of the world's largest streaming service providers. + Handling and administering incoming calls and chats from customers through a ticketing system. + Engaging with clients in a friendly and professional manner while actively listening to their concerns. + Offering support and solutions to customers in accordance with the company's customer service policies. You are an ideal candidate if: + You speak Hebrew at an advanced level (C1) and English at an intermediate level (B2). + You communicate well and correctly both verbally and in writing. (Experience in Customer Service is an advantage.) + You are flexible with shifts and are looking for a full-time job (including evening and weekend work). + You have at least a high school diploma. + You have confident computer skills. + You perform your work conscientiously and precisely. + For foreign nationals, possession of a Residence permit or Student visa is a must. What we offer: FLEXIBLE WORKPLACE: Our company has a solid foundation that you can rely on! Our experienced leadership team ensures that you feel good and satisfied. + We offer registered and long-term employment opportunities. + We strive to add color to everyday life with quarterly company events and team-building activities. Compensation: + In addition to your base salary, you will receive performance-based incentives. + There are shift allowances for evening and weekend work. + We provide a selectable cafeteria plan from your first day of entry. + We greatly value your loyalty: after the first 3 months, we supplement your monthly salary with an extra bonus. HOME OFFICE: Looking for an opportunity to work from home? This might be the right job for you. + You can work 100% from the comfort of your own home, but you also have the option to work in our office in the 13th district of Budapest. EDUCATION & PROFESSIONAL GROWTH: + We and our partner support your professional preparation and onboarding necessary for the job. + Our online learning platform is available to you both in English and in Hungarian. + Our experienced leadership team ensures that you feel good and satisfied. Nice to have: + Experience in Customer Service is an advantage. Workplace extras + Corporate events + Bicycle storage + Dog friendly + Free coffee, soft drinks