Required Language
Hebrew

Employment Type
Full time

Contract Type
Permanent

Description

We are looking for an enthusiastic Hebrew Speaking Level 1 Agent to join our  Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements. 

Your responsibilities will be the following:

As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries Keep the user informed and follow-up ongoing cases Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level Be proactive - identify deeper drivers of customer needs Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

 

Our desired candidate:

Fluent in Hebrew language and has conversational English language knowledge BASED IN HUNGARY OR WILLING TO RELOCATE Loves helping customers, communicates clearly and has excellent problem solving skills Has a strong customer service focus Having experience in customer service that’s an advantage, but we will provide full professional training Pays close attention to the details Enjoys learning new things and develops – adopts changes easily and be flexible Confident user of MS Office package

 

If you join us we offer you:

Coming from abroad? We help you with a relocation package Competitive salary, bonuses and cafeteria benefits Paid professional training lead by our professional trainers Stable and international company background Multilingual environment, native colleagues from more than 25 nationalities Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program

 

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