Help Desk- 5 days on site Alexandria, VA Arlington, Virginia **Onsite** Contract $30/hr - $42/hr Help Desk This position is a 6 month contract-to-hire. The company is located in **Alexandria, VA and the candidate will need to come in 5 days a week.** **What You Will Be Doing:** + Conduct onsite analysis, diagnosis, and resolution of IT issues for end users, and recommend and implement appropriate solutions. + Perform hands-on tasks such as software installation and upgrades, hardware installation, file backups, and system configuration. + Install, configure, test, maintain, monitor, and troubleshoot IT hardware and software to meet desktop service standards. + Carry out preventative maintenance tasks, including the installation of service packs, patches, hot fixes, and antivirus software. + Assist with hardware moves and relocations as needed. + Respond to support issues via phone, IM, or email. + Accurately document desktop equipment issues, repairs, installations, and removals. + Record and track the problem-solving process, documenting all steps from initial diagnosis to final resolution. + Gain familiarity with and support the software applications used within the organization. + Ensure all systems and services comply with current information security standards. + Develop and deliver training to end users on NCMEC IT resources. + Support external projects as directed. + Demonstrate loyalty to the National Center for Missing and Exploited Children and its mission of child protection. + Maintain a professional image at all times. + Communicate courteously and professionally with co-workers, management, law enforcement, and others. + Adhere to all regulations, policies, work procedures, and instructions. + Respond promptly to phone calls and correspondence. **Required Skills & Experience:** + Bachelor's degree in Information Systems or a related field from an accredited college is preferred. + Minimum of two years of technical experience in the IT field. + Experience supporting Microsoft Windows operating systems. + Proficiency in supporting Microsoft 365 products. + Experience working with EntraID and SCCM. + Experience with networking and internet-related technologies, including email clients, web browsers, and VPNs. + Familiarity with IT helpdesk ticketing systems/software. + Strong troubleshooting skills, including principles, methodologies, and issue resolution techniques. + Excellent technical knowledge of desktops, laptops, and tablets. + Hands-on experience with hardware troubleshooting. + Ability to read and comprehend technical manuals, procedural documentation, and OEM guides. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position doesn’t provide sponsorship. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Ashton Corbett **Specialization:** Windows