Job Seekers, Please send resumes to resumes@hireitpeople.com This role is focused on level 1 help desk phone support, primarily with system access issues and password support. Must be able to operate in a call center environment around ringing phones and other support team members  
The ideal candidate must have excellent customer service and communications skills.  Candidate must be able to:- handle difficult situations with clients and turn them into a win for the service desk team- initiate trouble tickets from a service desk system- answer how-to questions and resolve issues related to system access and password creation/reset- maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
At least 3 years of relevant experience working in a technical IT call center environment


SkillRequired / DesiredAmountof ExperienceAbility to talk with business users who have limited IT knowledge about their issuesRequired3YearsKnowledge of remote VPN process and troubleshootingRequired3YearsAbility to work with, and understand all Microsoft Office applications to assist callersRequired3YearsExperience supporting of Microsoft Windows 7Required3YearsAbility to enter tickets into a service desk call center applicationRequired3Years