Description Technical Support + Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and peripherals. + Install, configure, and update operating systems and applications (Windows/Mac/Linux). + Assist users with account management tasks, including setup, password resets, and access permissions. Incident Management + Manage and track support tickets in the company’s IT ticketing system, adhering to Service Level Agreements (SLAs). + Escalate unresolved issues to senior team members or external vendors as needed. System Maintenance + Perform routine maintenance, updates, and patches to ensure systems run efficiently. + Ensure adherence to IT policies, including security protocols and compliance requirements. User Training and Documentation + Educate users on system features, troubleshooting steps, and best practices. + Document support processes and solutions for internal knowledge sharing. Hardware Deployment and Management + Set up and deploy new hardware, including imaging and configuration of laptops and desktops. + Maintain inventory of IT equipment and assist with procurement as required. Basic Network Troubleshooting + Resolve basic connectivity issues involving Wi-Fi, VPN, and wired networks. + Collaborate with network engineers for advanced troubleshooting. Requirements Education: Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). Experience: + 1–3 years in a desktop support or IT help desk role. + Experience with IT ticketing systems such as ServiceNow or BMC Remedy. Technical Skills: + Proficiency in Microsoft Office 365, Active Directory, and Windows/Mac OS environments. + Basic understanding of networking (TCP/IP, DNS, DHCP). + Familiarity with remote desktop tools and imaging technologies. Soft Skills + Excellent communication and interpersonal skills. + Strong problem-solving ability and attention to detail. + Capability to manage multiple tasks in a fast-paced environment. Preferred Qualifications + Certifications: CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. + Knowledge of ITIL processes and principles. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .