Description Position Overview We are seeking a dedicated and customer-focused Help Desk Support Specialist to join an organization in Grand Junction, Colorado. The ideal candidate will provide first-level technical support, troubleshoot hardware and software issues, and ensure the seamless operation of IT systems for our end-users. This role requires excellent communication skills, technical expertise, and a commitment to delivering outstanding customer service. Key Responsibilities + Respond to and resolve help desk inquiries via phone, email, or in-person within established SLAs. + Diagnose and troubleshoot hardware, software, and network issues for end-users. + Document and track support requests in the ticketing system, ensuring proper resolution and follow-up. + Assist in the installation, configuration, and maintenance of desktop and laptop computers, peripherals, and mobile devices. + Provide support for commonly used applications, including Microsoft Office Suite, email systems, and other enterprise software. + Escalate complex issues to higher-level IT staff or vendors as necessary. + Educate users on best practices, IT policies, and troubleshooting techniques. + Maintain an inventory of IT assets and assist with hardware procurement and disposal processes. + Contribute to the creation and updating of user guides, FAQs, and knowledge base articles. + Participate in IT projects and initiatives as required. Requirements Qualifications + 1-3 years of experience in a help desk or technical support role. + Strong troubleshooting skills and familiarity with Windows and macOS operating systems. + Experience with Active Directory, Office 365, and basic networking concepts. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .