Description Job Summary: We are seeking a dedicated and technically proficient IT Help Desk Specialist to support our healthcare facility’s IT operations. The ideal candidate will deliver exceptional support for healthcare staff by resolving hardware, software, and network-related issues while adhering to regulatory and security standards. Key Responsibilities: + Provide first-line support for IT-related incidents and service requests via phone, email, and in-person. + Diagnose and resolve hardware, software, and network connectivity issues, including clinical and administrative systems. + Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices. + Maintain and troubleshoot electronic health record (EHR) system access and functionality. + Ensure compliance with HIPAA and other healthcare IT security regulations in all support activities. + Document issues and resolutions in the ticketing system to ensure proper tracking and reporting. + Manage and support user accounts, including password resets and access control in Active Directory and other systems. + Educate staff on IT policies, system usage, and cybersecurity best practices. + Collaborate with IT teams to escalate and resolve complex issues. + Assist in IT projects, including system upgrades, equipment rollouts, and migrations. Requirements Minimum Qualifications: + High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. + Certification Required: CompTIA A+, Network+, or equivalent. + 1-3 years of experience in IT support, preferably in a healthcare or highly regulated environment. + Familiarity with healthcare IT systems (e.g., EHR, PACS) is a plus. + Proficiency in troubleshooting Windows and macOS operating systems and Microsoft Office 365 applications. + Basic understanding of networking principles (TCP/IP, DNS, DHCP). + Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users. + Detail-oriented with excellent organizational and time-management abilities. + Ability to work independently and handle a fast-paced healthcare environment. Preferred Qualifications: + Experience with healthcare compliance standards such as HIPAA. + Familiarity with ticketing systems like ServiceNow or Zendesk. + Additional certifications such as ITIL Foundation or Microsoft Modern Desktop Administrator are a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .