Description + Provide responsive and efficient technical support for Windows operating systems (Windows 10/11) and related applications, including Microsoft Office Suite and Office 365. + Troubleshoot, diagnose, and resolve hardware and software issues across desktops, laptops, printers, and mobile devices within a Windows environment. + Respond to help desk inquiries via phone, email, or ticketing systems, ensuring timely and professional service. + Assist with Active Directory management, including account creation, password resets, permissions, and group policies. + Perform software installations, updates, and patch management for Windows systems according to company guidelines. + Support basic network troubleshooting (e.g., connectivity issues, VPN setup, and LAN/WAN configurations). + Train end-users on IT tools, best practices, and security protocols. + Escalate unresolved technical issues to higher tiers of support or appropriate departments when necessary. + Document technical solutions and maintain knowledge base articles for common issues and resolutions. Requirements + 1-3 years of professional experience in an IT help desk or technical support role. + Proficiency with Windows operating systems, configuration, and troubleshooting. + Strong knowledge of Microsoft Office Suite, Office 365, and basic network troubleshooting. + Familiarity with ticketing systems such as ServiceNow, Zendesk, or equivalent tools. + Experience with Active Directory and user account management is required. + Excellent verbal and written communication skills with a customer-focused approach. + Ability to work independently and prioritize tasks effectively. + Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred but not required. Preferred Skills: + Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop). + Exposure to virtualization tools (Hyper-V or VMware). + Basic familiarity with PowerShell scripting for automation tasks is a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .