Description We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position where you will play a vital role in supporting IT infrastructure upgrades across multiple locations nationwide. The position requires strong technical expertise, attention to detail, and the ability to work effectively during third-shift hours. Responsibilities: • Conduct pre- and post-validation of IT equipment during infrastructure upgrades across over 4,300 locations. • Provide technical support to ensure smooth execution of switch upgrade projects. • Troubleshoot and resolve hardware-related issues efficiently. • Document network configurations and updates with precision and accuracy. • Collaborate with team members to address technical challenges and improve processes. • Perform basic network troubleshooting to identify and resolve connectivity problems. • Ensure all necessary equipment is functioning properly before and after upgrades. • Respond to technical inquiries and offer solutions to users experiencing issues. • Maintain organized records of all technical support activities and updates. • Adhere to established protocols and guidelines for IT support services. Requirements • Proven experience in IT Help Desk and Technical Support roles. • Familiarity with computer hardware and its troubleshooting. • Experience in network documentation and configuration. • Ability to perform break-fix tasks efficiently and effectively. • Strong skills in basic network troubleshooting. • Excellent communication skills to interact with team members and users. • Ability to work overnight shifts from Monday through Thursday. • Strong organizational skills and attention to detail for accurate documentation. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .